Technical Writer with instructional design, Confluence, SMEs interview, Visio, Business/data Analysis and payment processing experience

Job ID: RF01298 (95590514)

Technical Writer with instructional design, Confluence, SMEs interview, Visio, Business/data Analysis and payment processing experience

Location : Salem, NH
Duration: 12 months

Technical Specialist/Designer must be self-motivated, understand how adults learn new technology, and can write and speak about complex technical concepts in a clear, concise way.
• Quick learner who can delve into new and complex subject matter
• Ability to analyze and interpret technical complex information and synthesize them in a clear manner
• Exceptional technical writing skills and excellent verbal communication skills
• Ability to establish rapport and a collaborative working environment
• Ability to interview SMEs to obtain required information to ensure learning solutions meet business objectives
• Able to work independently and multi-task in a dynamic environment, managing multiple deadlines and priorities
• Must have excellent MS Word, PowerPoint and Visio skills
• Payment Processing knowledge
• Proficiency in one or more general purpose programming languages
• Instructional Design, Organizational Development, business or similar educational experience (preferred)
• Knowledge of application, data and infrastructure architecture disciplines (preferred)
• Working with Confluence (preferred) Create easy-to-understand learning content and technical documentation to increase knowledge and performance.

The technical specialist will:
• Collaborate with SMEs and team members to document technical knowledge to incorporate into learning solutions
• Create learning activities, incorporating practice exercises to support learner retention, consistent with adult learning theory
• Explain concepts using clear and concise language for knowledge transfer
• Write, edit, and proofread content across a wide variety of technical areas
• Assist in mapping and documenting data flows and process flows

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