innoSoul:

Job ID: NC-559080 (95090521)

Technical Writer with install guides, manuals, QA plans, SOP, training guides and user training experience

Location: Raleigh, NC (DHHS)
Duration: 12 months

Skill Required / Desired Amount of Experience
Experience working in a fast-paced (preferably Agile) IT environment Required 5 Years
Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel Required 7 Years
Experience documenting communications, minutes, agendas, and presentations for stakeholder groups Required 7 Years
Experience documenting system documentation, requirements, and release notes Required 7 Years
Experience documenting, installation guides, computer operations, and program maintenance manuals Required 7 Years
Experience documenting plans for testing/QA and backup/recovery/restart procedures Required 7 Years
Experience documenting status reports, standard operating procedures (SOP), and policies and procedures Required 7 Years
Experience documenting plans for training, training materials, user manuals and training guides Required 7 Years
Experience conducting User Training on IT applications Required 5 Years

The DHHS Information Technology Division (ITD) currently maintains several FoxPro-based applications for the Division of Health Services Regulation (DHSR). Those applications, along with multiple manual processes, are being replaced by a new web-based, secure, multi-user application under the DHSR Enterprise Project. This development effort is being performed in multiple phases and is expected to last multiple years. This position is required to work in a rapid-paced agile development team environment.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):
1. Translating technical information into clear, concise documents to be used by technical and non-technical personnel
2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations,status reports, standard operating procedures (SOP), policies and procedures
3. Conducting End-user Training on IT applications