Tax BA with BPR/process improvement, MS Office/SharePoint and integrated tax system/DOR experience

Request ID: BL-9503-1 (98890831)

Tax BA with BPR/process improvement, MS Office/SharePoint and integrated tax system/DOR experience

Location: Columbia, SC
Duration: 12 Months
Remote Work Availability: 25%

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• Experience with EXCEL and WORD
• Experience with process improvements
• Must have initiative, be self-motivated
• Experience with integrated tax systems
• Experience with SharePoint
• Leadership skills
• Supervisory experience
• Ability to train team members on tax data contained in the tax systems
• Ability to analyze and recommend enhancements to the integrated tax systems to effectuate team success

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• ABILITY TO COMMUNICATE CLEARLY, BOTH ORALLY AND WRITTEN
• ABILITY TO PRIORITIZE TASKS
• ABILITY TO SUPPORT TEAM MEMBERS IN THEIR JOB DUTIES
• ABILITY TO ANALYZE NEEDS OF TEAM MEMBERS
• ABILITY TO MULTI-TASK AND POSSESS TIME-MANAGEMENT SKILLS
• ABILITY TO ESTABLISH AND MAINTAIN EXCELLENT WORKING RELATIONSHIPS WITH BUSINESS USERS, MANAGEMENT, AND IT STAFF
• ABILITY TO CREATE SOLUTIONS FOR SYSTEMIC TEAM ISSUES

REQUIRED EDUCATION/CERTIFICATIONS:
• A Bachelor’s degree and two (2) years of business management experience

PREFERRED EDUCATION/CERTIFICATIONS:
. • ASSOCIATE PUBLIC MANAGER CERTIFICATE
DAILY DUTIES / RESPONSIBILITIES:
Non-Technical
– Effectively interact and communicate with peer to Director-level IT professionals.
– Work closely with Security and Technology Services staff as needed.
– Must have initiative, drive and be a self-starter.
– Ability to ask pertinent questions of others.
– Proactively seek to identify, communicate and implement process related improvements.
– Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders within DOR.
– Collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.
– Prioritize numerous issues of varying severity, and effectively manage the resolution of collection accounts taking into consideration time constraints due to expiration of liens within IT systems.
– Good interpersonal communication skills, be attentive to detail, and responsive to requests for assistance daily by upper Management and team members.
– Mentor and lead staff members.
Technical
– Troubleshoot and recommend solutions and/or enhancements for collections data regarding various collection reports generated by our integrated tax systems.
– Recommend new reports that will enhance success of the team to identify debtors through tax systems.
– Maintain familiarity with current computer systems to perform detailed account reviews and maintain any required IT training for updates.
– Adhere to corporate information security guidelines and promote information security among team members.
– Performs other duties and special projects as assigned pertaining to tax systems.

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