Project Manager (PMP) with ServiceNow (must), Visio, Agile/Scrum Master, ITIL, and Lean Six Sigma experience

Request ID: BL-9717-1 (98490203)

Project Manager (PMP) with ServiceNow (must), Visio, Agile/Scrum Master, ITIL, and Lean Six Sigma experience

Location: Columbia SC
Qty: 2
Duration: 11 Months Hrs/Wk: 40.00

• Considerable knowledge of project planning, milestone tracking and monitoring, and reporting techniques.
• Exceptional facilitation skills required, along with knowledge of quality improvement tools to facilitate defining and documenting project and business requirements.
• Working knowledge of PC software packages, to include Visio and other Microsoft Office products.
• Requires ability to communicate effectively in writing and speech working with customers, team members and management.
• Creating and giving presentations.
• Demonstrated ability to manage scope and client expectations.
• Consistently produce clear, concise status reports.
• Certifications in one or more of the following: Agile, PMP, ITIL, or Lean Six Sigma.
• Experience with Service Management tools, specifically ServiceNow is a plus.

Bachelor’s degree in Information Technology Systems or related field and 10 years systems related experience including business analysis experience, technical writing, technical documentation, or technical training, and/or quality assurance and systems testing experience; or equivalency.


Administrative Verbal Communication Skills Yes 1
Administrative Written Communication Skills Yes 1
Education Six Sigma Yes 1
Miscellaneous Project Planning Yes 1
Packaged Applications MS Office (Word, Excel, PowerPoint, Visio) Yes 1
Program Management ITSM – IT Service Management Yes 1
Program Management Project Management Professional (PMP) certification Yes 1

Remote Work Availability: 0%

In December 2020, the DoIT SIO received new demand requests for Project Managers to support key initiatives starting in Q1 2021. The initiatives include the Course Program of Study Implementation, Privacy Program Operationalization SOW, and UofSC COVID-19 Mandatory Testing Process. While these initiatives are new additions to the Annual Review Plan that was approved by DoIT Executive Management in Nov 2020, these efforts are necessary to help ensure UofSC remains in compliance.

In addition to the above, there are three DoIT SIO initiatives already approved in the Annual Plan that are understaffed and will require Project Manager oversight and Scrum Master facilitation starting in Q1 2021. These initiatives are Asset Management, CESR, and IT Optimization for IT Teams.

• Primary tasks will include:
• Leads the project coordination for initiatives and business operations across DoIT; this includes the creation, analysis, and management of business requirements and their supporting processes by ensuring requirements are fully developed, documented, and measurable by the project or business sponsor.
• Manages system development activities defined by an agency’s System Development Life Cycle (SDLC) to ensure successful transition from the project design phase into production by focusing on the quality of the solution and ensuring it meets the business and/or customer needs.
• Reports to management on status of projects.
• Consults with project team members, stakeholders, and sponsors and provides solutions for routine problems.
• Leads multiple projects that are complex in nature.
• Identifies current processes and procedures which are candidates for improvement and leads the creation of future configurations which lead to gains in efficiency and cost savings.
• Oversees and directs work of others.
• Provides estimates on the amount of analysis and development effort need based on requirements.

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