Project Manager (PMP must) with contracts/SLAs/vendor management and NC/government experience

Job ID: NC-530278 (98590313)

Project Manager (PMP must) with contracts/SLAs/vendor management and NC/government experience

Location: Raleigh NC (NCDPI)
Duration: 12 months
Interview: In-person
Visa: GC/USC

*** NOTE: This position is expected to post as a contract position with an option for the individual to apply for a permanent position as a State employee at the end of the one-year contract term. At this point NCDPI does not know what salary they would offer. ***

Skill Required / Desired Amount of Experience
PMI Certified Project Manager with Experience Rescuing Troubled IT Projects Required 5 Years
Ability to Support High Profile Enterprise-wide Project in Parallel to Supporting Current Operations Required 3 Years
Proven track record with Vendor Management, IT Procurement and Contract Management Required 5 Years
IT Project Management Experience in Government Setting – State of NC Preferred Highly desired 2 Years
Experience managing contracts, including service level agreements (SLAs) Required 2 Years
Experience managing scope, schedule, cost, communication, quality, risk, human resources, procurement, stakeholders and business requirements. Required 7 Years
Experience managing day-to-day production support including scheduled/unscheduled maintenance, infrastructure, statewide training events, help desk. Required 2 Years

Exceptional Children Accountability Tracking System (ECATS) – Project Manager Expert / O&M Support
Expected Skills: Able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Must have experience managing a “rescue” project effort. Able to manage day to day production support for the portfolio including scheduled and unscheduled maintenance. Oversee staff for coordination of statewide training events and help desk required to support the portfolio. Hosting infrastructure knowledge and vendor management experience required.

NCDPI PMO Duties include:
Working under the direction of the DPI Project Management Office (PMO), the Contractor shall be responsible for managing and administering all aspects of a State IT project for the N.C. Department of Public Instruction to meet all State IT Project Management Oversight reporting expectations. The Project Manager owns responsibility for the successful completion of end to end project work, including all work products and deliverables. This includes (but is not limited to) the following deliverables and duties:
a. Oversight for the successful completion of end to end project work, including all work products and deliverables. This involves delegation and coordination of tasks performed by State and Vendor resources.
b. Vendor Management, contract management, change management and quality management related to all project deliverables.
c. Creation and management of the integrated project plan, execution of the project plan, project status meetings, scope changes, risk and issue tracking/mitigation, and coordination across project teams.
d. Negotiations external and internal to project teams. Build strong partnerships with internal and external customers and stakeholders.
e. Management of project scope, resources, timelines, costs/budgets, quality, communication, and procurements to meet the goals of the State.
f. Management of communications involving multiple agencies (NCDPI, NCDIT, OSBM, etc.), divisions and school districts statewide with direct citizen impact.
g. Utilizing enterprise implementation and multiple technology disciplines with significant business process engineering efforts.
h. Communicating daily with Stakeholder agencies, districts, contractors, vendors and project team members, assigning project work, conducting project task reviews, and monitoring performance and delivery schedules of all project resources and team staff.
i. Proactively managing risks and issues, escalating when appropriate.
j. Ensuring all deliverables are completed on schedule.
k. Overseeing adherence to SDLC methodologies.
l. Providing advice and counsel to executive level management regarding issues, risk, schedule, budget, scope, changes, and communication and business process changes.
m. Driving and facilitating project governance and reporting through recurring monthly Steering Committee meetings and other escalation meetings as necessary.
n. Conducting weekly project status reporting to DPI PMO and State EPMO.
o. Providing quarterly updates to Project Financial Assessment information.
p. Coordinating with the NCDPI PMO Manager and EPMO Project Management Advisor.
q. Overseeing adherence to all State IT project oversight and reporting requirements.
r. Coordinating release and implementation of changes to existing and future functionality.
s. Other actions as assigned or requested.

ECATS Project / O&M Specific Duties include:
1. Act as the technical liaison between DPI and Public Consulting Group (PCG) for all relevant project planning and status review meetings (Action Items, Issues and Risk topics) for all of the above.
2. Manage project team resources, including NCDPI ECATS team members and all PCG Vendor resources (through daily coordination with PCG Program Manager and Business Owners).
3. Monitor performance of vendor (PCG) and realign project as business needs change.
4. Provide contract management support by working with NCDPI executive and legal staff to monitor adherence to vendor contracts with PCG (ECATS vendor) and Core (current solution vendor to amend and strengthen security capability until new ECASTS offering is fully operational). Contract(s) include a Service Level Agreement that defines acceptable performance and up-time metrics and remedies if not achieved.
5. Interface with legal, procurement, Business Owners, PMO, Security and Architecture staff.
6. Coordinate with Internal Agency personnel and projects as needed to meet project goals.
7. Oversee Data Integration, Data Conversion, Release planning, production deployments and Operational Support for ECATS.
8. Provide and direct Production Support and act as technical liaison between CECAS vendor and NCDIT for the Comprehensive Exceptional Children Accountability System (CECAS) solution
a. Coordinate maintenance and production support of on-line application.
b. Lead staff to coordinate statewide training events to support the application.
c. Lead support desk staff in providing phone support to LEAs/charters/SOPs
d. Report to the NCDPI IT Manager who is ultimately responsible for all CECAS operational support duties.
e. The candidate will recognize work assignments of other employees and adapt the work load, when necessary, to unanticipated changes.
9. Manage the impact of projects and/or enhancements on related business endeavors and the available technical infrastructure.
10. Other duties as assigned.

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