Request ID: BL-10138-1 (96591021)
Network Engineer with Telephony, access points, firewalls, LAN, VPN, WAN, NTP, DNS, MLLP, NDM experience
Location: Columbia SC Qty: 2
Duration: 6 Months Hrs/Wk: 40.00
Applicants must be U.S. Citizens to meet requirements of Federal grant related to this scope of work.
Remote work: 25% 3 days in office and 2 days remote
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
– ADMINISTERING SYSTEM FOR WIRED AND WIRELESS INFRASTRUCTURE, ACCESS LAYER, AND TELEPHONE SERVICES.
– CONFIGURE AND INSTALL NETWORK SECURITY AND TELEPHONE DEVICES AND ACCESS POINTS, SWITCHES, FIREWALLS, MEDIA GATEWAYS, SAFETY DEVICES, ETC.
– DOCUMENT PROCESSES AND STANDARDS,
– TROUBLE SHOOTING AND REPAIR FOR NETWORK, INCLUDING ACCESS POINTS, FIREWALLS, SWITCH, ETC.
– MONITOR NETWORK TO PROACTIVELY RESPOND TO PROBLEMS HIGH AVAILABILITY AND LIMIT DOWNTIME.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Must have strong written and verbal skills. Requires the ability to troubleshoot complex network and telephone technical problems and interpret complex technical data and documents. Must possess the ability to deal effectively and courteously with the public, and work as an effective team member. Occasional work after hours in an “On Call” capacity is required.
BACHELORS IN IT OR RELATED FIELD AND 2-4 YEAR’S EXPERIENCE OR EQUIVALENCY
Networking & Directories Local Area Network (LAN) Yes 1 Intermediate Currently Using 4 – 6 Years
Networking & Directories VPN – virtual private network Yes 1 Intermediate Currently Using 4 – 6 Years
Networking & Directories Network access policies No 2 Intermediate Within 6 Months 2 – 4 Years
Networking & Directories Network Administration No 2 Within 6 Months 2 – 4 Years
Networking & Directories Network security No 2 Intermediate Within 6 Months 2 – 4 Years
Operating Systems/APIs Wide Area Network (WAN) No 2 Intermediate Within 6 Months 2 – 4 Years
Protocols Firewall Yes 1 Intermediate Currently Using 4 – 6 Years
Protocols Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM Yes 1 Intermediate Currently Using 4 – 6 Years
Protocols Network Hardware Yes 1 Intermediate Currently Using 4 – 6 Years
Remote Work Availability: 25%
SCOPE OF THE PROJECT:
This position is responsible for fully supporting, installing, configuring, monitoring, maintaining, and documenting enterprise network and telephone infrastructure and unified computing system. This includes all enterprise network and telephone devices in accordance with operational policies and directives. Responsible for troubleshooting and resolving complex network and telephone issues. Duty requires the ability to perform field duties, on-call rotation, ask probing questions, work independently and collaboratively, use good judgement, critical thinking, verbal/written communications, and must demonstrate exceptional customer service skills.
DAILY DUTIES / RESPONSIBILITIES:
Administering systems for wired and wireless infrastructure, access layer, and telephone services, to include voice, voicemail, conference bridge, safety devices, 911 location, call centers, wired and wireless access points and switching, VPN. Provide exceptional customer service and professional interaction, technical notes, documentation, and knowledge base articles using ticketing and asset management tools while bolstering our operational credibility. Perform and document configuration tests as specified by the network and telephony architecture team.
Configure and install network, security, and telephone devices, to include access points, switches, firewalls, media gateways, telephones, safety devices, etc., specified by the systems architecture and design members. Document standard, process, configurations, and perform tests. Perform surveys of existing and new network, security, and telephone infrastructure in support of the systems architecture and design members.
Maintaining, troubleshooting, and repairing network and telephone devices, to include access points, switches, firewalls, media gateways, telephones, safety devices, etc., to ensure optimal performance and long-term efficiency of network and telephone service. Work collaboratively with team members, other groups, and vendors to increase service quality and proactivity and to decrease outage time and reactivity.
Monitor network and telephony systems, proactively responds to problems to ensure high availability and limited downtime. Follow departmental processes for outage notification, change management, and asset and inventory management. Maintain accurate documentation of systems, processes, and procedures, ensuring accuracy as changes are made.