Job ID: NC-646933 (95890310)
Location: Raleigh NC (NCAOC)
Duration: 9 months
Interview: Webcam Interview Only
Positions: 1 (1/2)
***This position will be onsite 75% of the time. The candidate can work remotely about 25% of the engagement.
Cisco Unified Call Manager (CUCM) user level configuration and maintenance for individual lines up to and including complex hunt groups. Required 4 Years
Unity Connection CUC (Unity Connection) configuration Required 4 Years
Cisco Call Manager Express (CME) configuration with CUE integration Required 4 Years
CUE and UCCX voicemail and auto attendant scripting configuration Required 4 Years
Cisco Finesse Required 4 Years
Cisco 8851 and Cisco 7965 phone capabilities configurations Required 4 Years
PRIMARY PURPOSE OF POSITION:
This position diagnoses and resolves complex VoIP, SIP, call flow, call routing, and auto attendant scripting issues based on user requests and incidents received in the Network Operations Center.
KNOWLEDGE, SKILLS AND ABILITIES RECOMMENDED:
Expert knowledge of: Configuration of enterprise VoIP technologies and Cisco branded centralized phone systems. Understand product roadmaps and industry trends, unified call system best practices and related technologies and network topologies related to design and support of voice calling infrastructure.
Cisco Unified Call Manager (CUCM) user level configuration and maintenance for individual lines up to and including complex hunt groups.
Unity Connection CUC (Unity Connection) configuration
Cisco Call Manager Express (CME) configuration with CUE integration
CUE and UCCX voicemail and auto attendant scripting configuration
Cisco 8851 and Cisco 7965 phone capabilities configurations
A basic understanding of enterprise routing protocols, routers, switches, servers, internet protocol and TCP/IP architecture and functionality to troubleshoot internetworking related problems is a plus. Conceptual familiarity with enterprise SDWAN technology, cloud-driven networks, Cisco DNA Center, and support of performance-based routing for data, voice and video networks.
DESCRIPTION OF WORK:
This position will report to the AOC headquarters and work primarily in the AOC Network Operations Center from 8-5 M-F and report to the Network Operations and Administration Manager. This position will an integral part of the 8 person team currently engaged in network support, and will primarily be tasked with CUCM/CME and UCCX configuration needs based on user requests and incident tickets. This position will not be subject to travel.