Local Financial BA with SLA Reporting, Visio, ITIL, Process Improvement, Lean, SLA, Data Management, Analysis/Reporting, Incident/Change/Problem/Configuration/Request and VITA experience

Job ID: VA-652081 (95990510)

Local Financial BA with SLA Reporting, Visio, ITIL, Process Improvement, Lean, SLA, Data Management, Analysis/Reporting, Incident/Change/Problem/Configuration/Request and VITA experience

Location: Richmond, VA (VITA) (Locals only)
Duration: 12 months
Interview: Webcam Interview Only
*local candidates strongly preferred
*Once the quarantine is lifted, they will be REQUIRED to work onsite at the agency 100% of the time with NO ongoing remote work.

Skills:
Proficient with Microsoft Office Suite– Access– Expert – Excel Required 5 Years
– SLA Reporting Required 5 Years
– Financial Calculations and Reporting Required 4 Years
– Word, PowerPoint, Visio (or similar) Required 4 Years
Strong service level agreement (SLA) skills and ability to provide indepth analysis. Required 5 Years
– Understanding of ITIL, Process Improvement, Lean, SLA Required 5 Years
– Expert Data Management, Analysis and Reporting Required 5 Years
– Excellent oral and written communication skills Required 5 Years
– Ability to work with all levels of organizations to resolve problems and drive improvements Required 5 Years
– Multi-tasking and priority management Required 5 Years
– Knowledge of IT processes such as Incident, Change, Problem, Configuration, Request, etc. Required 5 Years

– Experience with SLAs, Process Improvements, Requirements Development, Excel, Access and DB systems in a complex IT environment.
– Expert Excel skills for the creation and management of the monthly SLA Compliance Report.
– Streamline and improve the tools used in the management of the SLA Compliance Report.
– Develop requirements and build proof of concept tools for managing the SLA Compliance Report as well as the supporting SLA Data also provided via Excel.
– Experience with managing financial calculations and interdependencies in Excel.
– Perform SLA exclusion analysis, key for SLA and billing processes.
– Perform SLA reporting analysis for all STSs and MSI utilizing complex Excel spreadsheets.
– Experience in reviewing and establishing performance based SLA targets.
– Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives.
– Prepare options which consider financial analysis.
– Experience in the development of sustainable/measurable processes.
– Extensive experience with VISIO (or similar).
– Coordinate actions/responses from a wide range of stakeholders.
– Experience documenting and presenting decisions and improvement proposals.
– Experience working in an outsourced environment.
Skills:
– Strong service level agreement (SLA) skills and ability to provide in-depth analysis.
– Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives
– Prepare options which consider financial analysis
– Attention to detail
– Good communication, documentation and organization skills
– Ability to multi-task and work under tight deadlines
– Ability to work independently
– Background with Service Management Systems (e.g. ServiceNow, HPSM, etc.)
– Excellent customer service skills and ability to work with both organizational and matrixed teams
– Proficient with Word, PowerPoint, Access, Visio (or similar)

Leave a Reply