Desktop Technician (A+ certified) with training, troubleshooting, networking/printers, helpdesk calls, documentation, and software evaluation/implementation experience
- Listed: August 5, 2011 3:56 pm
- Expires: This ad has expired
4266-1 Desktop Technician (A+ certified) with training, troubleshooting, networking/printers, helpdesk calls, documentation, and software evaluation/implementation experience
Location: Charleston, SC
Duration: 3 months
Positions: 1
Job Description:
Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.
SCOPE OF THE PROJECT:
Answer and provide technical support
Troubleshoots problems using scripts and checklists as guides.
Provides highest level of technical support when necessary.
Documents problems and resolutions.
May perform end-user training.
Strong customer service skills are important in this position.
To trouble shoot MealsPlus
Fix pin pads, printers, connectivity issues, replace units that need repair ( we have some back-ups)
And be able to trouble shoot calls over their cell phone.
Keep a log and updat issues on the time it takes to repair
Participates in the testing and evaluation of new desktop packages and implements prototypes.
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