Helpdesk Analyst with COBOL, CICS DB2, JCL, File Aid, Abend Aid, Expediter and tax/financial experience

Job ID: MD-E00B9400005-Helpdesk (97590831)M

Helpdesk Analyst with COBOL, CICS DB2, JCL, File Aid, Abend Aid, Expediter and tax/financial experience

Location: 80 Calvert St Annapolis MD
Duration: 5 years
Positions: 2 (2/2)

2.3.2 Help Desk Specialist (Junior)
2.3.2.1 Work in cooperation with the current contractors as well as other COM staff.
2.3.2.2 Answer Service Desk calls and log each call into the IT Service Desk system.
2.3.2.3 Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
2.3.2.4 Set up new workstations and printers to access the network.
2.3.2.5 Deploy new state procured equipment and software to the existing network.
2.3.2.6 Create/restore workstation images.
2.3.2.7 Troubleshoot workstation network connectivity issues
2.3.2.8 Troubleshoot issues regarding all hardware and software stated above.
2.3.2.9 Install software/hardware on workstations.
2.3.2.10 Update Service Desk requests on a daily basis.

Desired Experience
The following preferred experience will be evaluated as part of the TO Technical Proposal (see the capability of proposed resources evaluation factor from Section 6.2):
A. Minimum of 10 years’ experience in the field of application development
B. Advanced knowledge of mainframe programming and debugging platforms & utilities; COBOL, CICS, DB2, and JCL.
C. Experience should demonstrate progressively more challenging and complex applications of COBOL, CICS, and DB2 in the areas of coding, testing, debugging, documenting, maintaining, and modifying complex applications programs
D. Functional knowledge of programming and debugging tools such as File Aid, Abend Aid and Expediter
E. Previous experience with financial and/or tax systems.
F. Previous experience with mainframe advanced function printing.

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