Desktop/Helpdesk Support Engineer with Windows/Office, imaging, ticketing and trouble-shooting experience

Job ID: VA-635946 (94790916)

Desktop/Helpdesk Support Engineer with Windows/Office, imaging, ticketing and trouble-shooting experience

Location: 1300 East Main St. Richmond, VA 23219
Duration: 12+ months
Interview Phone Only
*local candidates strongly preferred

Minimum Requirements:
Advanced knowledge of microcomputer hardware & software, including Microsoft Windows 10 Operating Systems, PC productivity software & Office products. Required 5 Years
Experience & demonstrated advanced proficiency trouble-shooting complex technical issues with Microsoft Windows-based microcomputers, including Required 5 Years
issues with the registry, drivers and malware Required 5 Years
Experience imaging and deploying new hardware Required 5 Years
Experience using a Help Desk ticketing system Required 4 Years
Experience in a full time Help Desk/Technical Support position. Required 4 Years
Excellent communication and customer service skills displayed though verbal and written communications. Desired 4 Years
Ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software. Desired 4 Years
Proven ability to establish & maintain effective, professional working relationships with Commission staff, following best practices of Desired 4 Years
customer service principles. Desired 4 Years.

*local candidates strongly preferred
*short term contract
*interviews will be conducted via phone/Skype/Google Hangout.
*candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions

Hardware/software support for the Commission’s microcomputer systems & peripherals.

Provide Tier I (first-line information gathering), Tier 2 (advanced technical troubleshooting) and hardware and software support for the Commission’s microcomputer systems and peripherals. Supported software includes all Microsoft Office desktop products, Internet Explorer; supported hardware includes Dell computers, HP peripherals, and desktop telecommunications components. Imaging and deployment of new computers and peripherals.

The Information Technology Division seeks a candidate to join the Technical Support department in conducting an annual hardware refresh. Providing assistance in the imaging and deployment of new computers and peripherals for the SCC. Responsibilities include installation, configuration and troubleshooting of microcomputer products, work with maintenance vendors to correct hardware issues, develop and maintain written procedures, conduct advanced technical research of new products, test hardware and software products, and training of end users.

VA_E-RTR_635946.doc

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