Request ID: BL-9502-1 (96990831)
Govt Desktop Support Engineer with Helpdesk, PC setup/deployment, networking and MS Windows/Office/O365 installation/configuration/troubleshooting
Location: Columbia SC (travel involved)
Duration: 12+ Months Hrs/Wk: 40.00
Security Disclosures *MANDATORY* attached
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
IT SERVICE DESK
ABILITY TO DIAGNOSE AND TROUBLESHOOT COMPUTER AND NETWORK PROBLEMS
DESKTOP/SERVER SUPPORT
PC SETUP, CONFIG, & DEPLOYMENT
MICROSOFT (MS) OFFICE INSTALLATION
MS OFFICE 365
PROFICIENCY CONFIGURING AND TROUBLESHOOTING WINDOWS OPERATING SYSTEMS (CLIENT/SERVER ENVIRONMENT)
VALID DRIVERS LICENSE
VERBAL COMMUNICATION SKILLS
WRITTEN COMMUNICATION SKILLS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
SELF STARTER
CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE AGENCY TECHNICAL TEAMS, PROJECT STAFF, AND THE USER COMMUNITY.
Experience
Administrative Valid Drivers License Yes 1 Intermediate Currently Using 2 – 4 Years
Administrative Verbal Communication Skills Yes 3 Advanced Currently Using 4 – 6 Years
Administrative Written Communication Skills Yes 3 Advanced Currently Using 4 – 6 Years
Communication Self starter No 3 Advanced Currently Using 2 – 4 Years
Desktop/PC Support • Ability to diagnose and troubleshoot computer and network problems Yes 1 Expert Currently Using 4 – 6 Years
Desktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 1 Expert Currently Using 6 + Years
Desktop/PC Support DESKTOP/SERVER SUPPORT Yes 1 Expert Currently Using 4 – 6 Years
Desktop/PC Support IT Service Desk Yes 1 Expert Currently Using 6 + Years
Desktop/PC Support Microsoft (MS) Office Installation Yes 1 Advanced Currently Using 2 – 4 Years
Desktop/PC Support PC Setup, Config, & Deployment Yes 1 Advanced Currently Using 2 – 4 Years
Miscellaneous Government experience Yes 1
Packaged Applications MS OFFICE 365 Yes 1 Expert Currently Using 2 – 4 Years
Remote Work Availability: 0%
SCOPE OF THE PROJECT: PROJECT IS TO PROVIDE SHORT TERM ASSISTANCE IN THE TECHNICAL SUPPORT OF AGENCY SERVICES AND DEVICES. PROJECT WILL INCLUDE ADDITIONAL SUPPORT TO THE DIRECTOR AND THE FIELD SUPPORT SERVICES MANAGER FOR COORDINATION AND PRIORITIZATION OF TECHNICAL SERVICES, SCHEDULING, AND STAFFING FOR DEVICE DEPLOYMENT PROJECTS AND SPECIAL SHORT TERM PROJECTS.
DAILY DUTIES / RESPONSIBILITIES:
THIS POSITION WILL PROVIDE TECHNICAL EXPERTISE FOR ONGOING DEPLOYMENT AND SUPPORT OF AGENCY DEVICES AND APPLICATIONS. THIS POSITION WILL WORK FOR THE DIRECTOR OF NETWORK OPERATIONS AND DATA CENTER SERVICES, AND COORDINATE SERVICES WITH THE FIELD SUPPORT SERVICES MANAGER. POSITION MAY CONSULT WITH AND WORK WITH THE AGENCY INFRASTRUCTURE, SERVER, AND DATABASE TEAMS. THIS POSITION WILL COORDINATE AND CONSULT WITH AGENCY MANAGEMENT, TECHNICAL TEAMS, AND APPLICATION TEAMS TO ACHIEVE STABLE AND RESPONSIVE SYSTEMS AND SERVICES WITH A GOAL OF IMPROVED DEVICE AND SERVICE AVAILABILITY AND PERFORMANCE FOR AGENCY CUSTOMERS, BOTH INTERNAL AND EXTERNAL.
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