07746446 (98090920)
Genesys Production Support Analyst with Workforce Management Solutions, Cassandra/Hadoop/SQL, MySQL, Oracle, Contact Center Routing/Telecommunications, ICON/Infomart, Unix/Windows/VMware, DR, Spring, PowerShell/Python, Scrum/Kanban, Fortify/Web Inspect/Blackduck, Splunk, Dynatrace, Maven/Jenkins/Docker/Kubernetes, Kafka, MQ, REST/SOAP, CI/CD and GitLab/Github/GitOps experience
Location : Columbus, OH (JP Morgan Chase)
Duration: 12 months
The Application Support Analyst within a Production Management team is responsible for technical support of global production applications and infrastructure.
3+ years hands on experience with Genesys Suite of Products
3+ years hands on experience with Workforce Management Solutions
3+ years supporting and troubleshooting DB: Cassandra, Hadoop, SQL, MySQL, Oracle
Subject matter expertise in Telecommunication with Telephony and Contact Center Routing
2+ years of experience with ICON/Infomart application and database, proficient in SQL
Must have hands-on experience on Unix, Windows and VMware
Experience in Disaster Recovery and Site Resiliency Engineering planning and test execution
Knowledge on infrastructure, network zone, load balancing and data center
Desired Skills
Experience supporting java web frameworks (Spring)
Development of automation/monitoring/deployment Scripting (PowerShell, Python)
Experience supporting cloud solutions both hosted and on-prem
Knowledge supporting and troubleshooting DB: Cassandra, Hadoop, SQL, MySQL, Oracle
Working knowledge in an Agile program preferably Scrum and/or Kanban
Experience in IT Security Tools such as Fortify, Web Inspect, Blackduck
Experience of implementing and configuring Splunk and Dynatrace
Understanding of orchestrations technologies: Maven, Jenkins, Docker, Kubernetes
Experience supporting a distributed messaging layer: Kafka, MQ (Websphere MQ)
Supporting APIs and services that utilize REST, SOAP and Web Services
Experience in creating and evolving CI/CD pipelines with GitLab or Github following GitOps principles
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