Desktop Support Technician with Windows, MS Office/Project/Visio/SharePoint, Audio/Video editing software (PC/MAC), VTC Conference/Web Conferencing and AV/VTC troubleshooting experience

Job ID: VA-639832 (95091214)

Desktop Support Technician with Windows, MS Office/Project/Visio/SharePoint, Audio/Video editing software (PC/MAC), VTC Conference/Web Conferencing and AV/VTC troubleshooting experience

Location: Richmond,VA (VDOT) (local candidates strongly preferred)
Duration: 5 months
Interview: Web Cam Interview Only

Skill Required :
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices Required 5 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software High Level of Customer Service Required 5 Years
Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues Required 5 Years

*local candidates strongly preferred
*interviews will be conducted via MS Teams or Google Meet.
*candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions

**the selected candidate will need to work onsite 50% of the time NOW, NO exceptions.

**Position will require some overnight travel to statewide locations (with advance notice) and a valid drivers license is required. Candidate will either drive a state vehicle or a rental car. Candidate will pay out of pocket for expenses, then be reimbursed by the agency.

The VDOT IT AV/Desktop Support Technician position entails:
– Provides on-site and virtual technical support for VTC conference and other web conferencing platforms,
troubleshooting of AV/VTC issues and audio/video conferencing related issues
– Works directly with customers to assist in setup/break down and operation of electronic presentations via
audio/video conference equipment
– Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers
– Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conferences
– Performs video camera, live stream and audio recordings
– Performs media editing for customer playback, archiving, and publishing final formats to support special
events and conferences as video production team
– Sets up and operates audio system for live events and ceremonies, and assist video production
requirement
– Conducts site surveys to establish AV/VTC equipment customer requirements
– Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
– Job requires some travel and overnight stays
– Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders

VA_E-RTR-639832.doc

VA _TEMPLATE-639832

Leave a Reply