Desktop Support Technician with Windows, MS Office/Project/Visio/SharePoint, Audio/Video editing software (PC/MAC), VTC Conference/Web Conferencing and AV/VTC troubleshooting experience

Job ID: VA-652108 (95090510)

Desktop Support Technician with Windows, MS Office/Project/Visio/SharePoint, Audio/Video editing software (PC/MAC), VTC Conference/Web Conferencing and AV/VTC troubleshooting experience

Location: Richmond , VA (VDOT) (Locals only)
Duration: 2 months
Interview: Web Cam Interview Only
*local candidates strongly preferred

Skills:
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices Required 5 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software High Level of Customer Service Required 5 Years
Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues Required 5 Years

The VDOT IT AV/Desktop Support Technician position entails:
-Provides on-site and virtual technical support for VTC conference and other web conferencing platforms,
troubleshooting of AV/VTC issues and audio/video conferencing related issues
-Coordinates and act as Moderator for high visibility Executive conferences
-Works directly with customers to assist in setup/break down and operation of electronic presentations via
audio/video conference equipment
-Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers
-Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conferences
-Performs video camera, live stream and audio recordings
-Performs media editing for customer playback, archiving, and publishing final formats to support special
events and conferences as video production team
-Sets up and operates audio system for live events and ceremonies, and assist video production
requirement
-Conducts site surveys to establish AV/VTC equipment customer requirements
-Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
-Job requires some travel and overnight stays
-Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders
VA_ERTR-652108

VA-Resume_Template-652108

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