Desktop Support Technician with Intel/AMD systems, Office/O365, PC swapping, LAN printing/scanning and Windows experience

Job Id: NC-582155 (92391207)

Desktop Support Technician with Intel/AMD systems, Office/O365, PC swapping, LAN printing/scanning and Windows experience

Location: 3700 Wake Forest Rd. Raleigh, NC (NCDIT)
Duration: 06 Months
Agency Interview Type: In-person

Required / Desired Skills
Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel. Required 2 Years
Needs moderate knowledge and demonstrable skills with Intel/AMD-based computing equipment, Required 2 Years
Needs moderate knowledge Windows OS, Microsoft Office, and O365 Required 2 Years
Require experience in PC swap outs. Required 2 Years
Basic understanding of automated desktop management tools and Active Directory. Required 2 Years
Strong organizational skills required. Required
The position needs to be able to complete work assignments with minimal supervision Required
Requires the ability to lift boxes that weigh 30 pounds or more. Required
LAN-attached printing/scanning devices Required 2 Years

Service Support Analyst required to assist with refreshing PCs and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

This is a temporary staff position required to assist in completing 1000 PC refreshes in the next 7 months. We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft. This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

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