Desktop Support/ServiceNow Engineer with HEAT, active directory, Avaya and MS Windows/Office experience

Job ID: NC-563354 (96990612)

Desktop Support/ServiceNow Engineer with HEAT, active directory, Avaya and MS Windows/Office experience

Location: 1020 Birch Ridge Dr. Raleigh NC (DOT)
Duration: 12 months
Interview: In Person Only

Skill Required / Desired Amount of Experience
Excellent verbal and written communication skills Required 5 Years
Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013 Highly desired 5 Years
Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts Highly desired 5 Years
Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers Required 5 Years
Excellent customer service and teamwork skills Required 5 Years
Willingness and ability to work overtime as needed Required 5 Years
Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems softw Required 5 Years
Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to makes significant ch Required 5 Years
Ability to determine applicability in controversial or precedent setting situations Required 5 Years
Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs Required 5 Years
Hands on experience with ServiceNow. Required 1 Years

The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. ***Candidates must have hands on experience with ServiceNow.

This position is responsible for advanced level response and support for users of NCDOT computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.
***Candidates must have hands on experience with ServiceNow.

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