Desktop Support Technician with Active Directory, Windows, Office/O365, SharePoint, networking, hardware troubleshooting, security cameras, Cisco IP Phone support and Quest Kace system experience

Job ID: NC-559019 (93690515)

Desktop Support Technician with Active Directory, Windows, Office/O365, SharePoint, networking, hardware troubleshooting, security cameras, Cisco IP Phone support and Quest Kace system experience

Location: 300 Pollock Street, New Bern, NC 28560 (City of New Bern)
Duration: 3 months
Interview: In-person

Skill Required / Desired Amount of Experience
Microsoft Active Directory experience for Password resets Required 3 Years
Microsoft Windows 7 and Windows 10 operating system support Required 3 Years
Microsoft Office and O365 support Required 3 Years
Microsoft SharePoint end user support Required 3 Years
TCP/IP troubleshooting on endpoint devices (knowledge of basic networking) Required 3 Years
PC/laptop hardware troubleshooting (Dell) Required 3 Years
PC/laptop hardware delivery and setup Required 3 Years
Familiarity with network security cameras Highly desired 3 Years
Cisco IP phone support Highly desired 3 Years
Familiarity with Quest Kace systems management and deployment Highly desired 3 Years

The bulk of the requirement would be someone with the knowledge and skills to perform the typical tasks associated with supporting end-user Windows workstations, peripheral devices and office productively software. Most of the support would be over the phone, but the person will need to go on location if the issue cannot be fixed over the phone.

****This requirement would be for someone to be onsite in New Bern, NC on a daily basis, 35 – 40 hours per week.

Must haves:
• Microsoft Active Directory experience for Password resets
• Microsoft Windows 7 and Windows 10 operating system support
• Microsoft Office and O365 support
• Microsoft SharePoint end user support
• TCP/IP troubleshooting on endpoint devices (knowledge of basic networking)
• PC/laptop hardware troubleshooting (Dell)
• PC/laptop hardware delivery and setup

Nice to haves:
• Familiarity with network security cameras
• Cisco IP phone support
• Familiarity with Quest Kace systems management and deployment

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