Desktop Support/Helpdesk Technician with Windows, Office, networking, imaging and software installation experience

Job ID: MS-62674 (90090612)4P

Desktop Support/Helpdesk Technician with Windows, Office, networking, imaging and software installation experience

Location Jackson MS (Department of Mental Health – DMH)
Duration 1 Year
Positions 2 (2/4)

REQUIRED SKILLS/EXPERIENCE # YEARS
Windows 7 3+
Windows 10 3+
Microsoft Office 3+
A working understanding of network and hardware concepts skills. No min.
A rational mind and a slow temper are assets as well as the ability to understand a problem or question from the user’s point of view. No min.
The ability to work with and get along with people under different working conditions is a must. No min.
The ability to preemptively seek out and solve problems before they become problems is also required. No min.
Understanding of software currently being used throughout the Agency. No min.
Knowledge of information systems, design, implementation, data collection methods, analysis of data. No min.
Knowledge of current technology in data processing with emphasis on databases. No min.
High level of dependability and punctuality a must No min.
Excellent written and verbal communication skills a must No min.

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Local candidates highly preferred

JOB DESCRIPTION Responsible for providing help desk assistance to the end-users on PC software, computer and peripheral equipment within the DMH Central Office; Configure & deploy new PCs; Upgrade and reimage existing PCs; Install & maintain operating system software, including new releases of existing software; Assisting the Information Systems Director in maintaining the DMH Central Office local area network with the assistance from our network maintenance vendor.

REQUIRED DEGREE Four years of an accredited college or technical institution degree in Computer Science, Data Processing, Business Information systems, or a related field.

Helpdesk skills.docx

E-RTR3.doc

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