Desktop Support Engineer with windows imaging, SCCM and incident management/ServiceNow experience

Job ID: MNCity-Desktop (96590412)1P

Desktop Support Engineer with windows imaging, SCCM and incident management/ServiceNow experience

Location: Minneapolis MN (City)
Duration: up to 12 months (up to 40 hours/week)
Positions: 1 (1/2)
Attachments: rtr/skills/references

Criteria for Awarding Scope
Demonstrated expertise in Imaging Microsoft OS Windows 7 & Windows 10 environments
Ability to follow structured policy and procedures in an IT environment
Demonstrated expertise in Microsoft System Center products
Demonstrated expertise in problem solving in a complex environment
Demonstrated expertise in managing incidents and requests from a ticketing system and maintain related incident resolution history and documentation
Demonstrated experience working in a team environment, showing strong internal and external customer focus, and establishing and maintaining effective relationships
Assist in maintaining hardware and systems inventories, ensuring they are kept up¬ to-date and as accurate as possible
Ability to lift and palletize heavy equipment (PCs, monitors, printers)
Available to use personal vehicle to deliver IT assets to the recipient

Scope of Services
• Execute IT Refresh activities, including but not limited to, reimaging with base image, installing all software required to utilize the computer, installing/troubleshooting driver issues, windows updates, delivering of the computer, setting up the computer, etc..
• Completing Incidents/Tasks in ServiceNow, including but not limited to, software installs, deliveries, reassignment of assets, refresh equipment past its lifecycle, general troubleshooting of IT issues, etc

skill matrix.docx

References.doc

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