Desktop Support Engineer with ServiceNow, software installs, installing/troubleshooting driver issues, Windows 07/10 deployment, maintaining hardware and systems inventories experience.

Job ID: MNCity- (90091022)3P

Desktop Support Engineer with ServiceNow, software installs, installing/troubleshooting driver issues, Windows 07/10 deployment, maintaining hardware and systems inventories experience.

Location: Minneapolis MN (City)
Duration: 4-6 months (Up to 30 hours per week)
Interview: only Skype
Positions: 2 (2/2)
Resume: 4 pages (Working locally at City location)
References: 3

It is the intent of this document to outline a general description of the Scope of Services, the extent of services required, the relationship of this Scope of Services to other work and the agencies or other parties that will interact with the Supplier. The contents of this document are considered representative of the Scope of Services but are by no means conclusive.

Assignments are:
• Assisting with the Windows 10 deployment, including but not limited to, ensuring computers within City locations are turned on, monitoring and remediating issues with the deployments.
• Execute IT Refresh activities, including but not limited to, reimaging with base image, installing all software required to utilize the computer, installing/troubleshooting driver issues, windows updates, delivering of the computer, setting up the computer, etc.
• Completing Incidents/Tasks in ServiceNow, including but not limited to, software installs, deliveries, reassignment of assets, refresh equipment past its lifecycle, general troubleshooting of IT issues, etc.
• Assist with move and technology setup in new and repurposed City spaces and facilities. Support customers in-person and virtual with technology setup, questions and configurations. May include occasional weekend work.

attachent-B.docx

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