Request ID:IN-8856-1 (96390723)
Desktop Support Engineer with MDM, GPO, Windows Security, Active Directory, Database, storage, VOIP, Windows 7/NT, Windows Server 2008/2012, experience.
Location:Columbia, SC
Duration:6+ Months
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
•EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
•SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.
•DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM
IPHONE ISSUES.
•EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, IN-PERSON,
WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
•MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK.
•MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
•STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS
•GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO
TROUBLESHOOTING NETWORK ENDPOINTS.
•GOOD INTERPERSONAL SKILLS
•PROACTIVE AND SELF-MOTIVATED
•SELF-STARTER WITH ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
•WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP.
REQUIRED EDUCATION:
BACHELOR’S DEGREE OR MASTER’S DEGREE IN NETWORK SECURITY, COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE.
DAILY DUTIES / RESPONSIBILITIES:
•WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION,
CONFIGURIATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS
AND NETWORK CONNECTIVITY.
•UPDATES TICKETS IN TICKETING SYSTEM ON ALL IT RELATED ISSUES AND ASSISTS HELPDESK
PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
•MONITORS CYBER THREATS, ATTACKS AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE,
WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS AND LOGIC BOMBS.
•PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION BASED ISSUES BETWEEN
ENDPOINT DEVICES AND DISTRIBUSTION SWITCHES.
•IDENTIFIES RISKS AND COMMUNICATES RISKS TO THE CIO AND IT TEAM.
•PROCESSES INVENTORY AND HP MAINTENANCE REQUESTS FOR SYSTEMS AND PRINTERS IN THE
NETWORK.
•CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS
OF SC.
•ASSISTS IN PREPAREING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
•UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS
AND SYSTEM CONFIGURATION UPDATES USING SCCM.
Experience :
Desktop/PC Support•Proficiency configuring and troubleshooting Windows operating systems in a client/server environmentYes1
EducationA+ CertificationNo1AdvancedWithin 2 Years2 – 4 Years
GPO (Windows Group Policy Object) AdministrationGPO (Windows Group Policy Object) AdministrationNo2IntermediateCurrently Using1 – 2 Years
Network SecurityWindows Security – Group PolicyNo1IntermediateWithin 2 Years1 – 2 Years
Networking & DirectoriesActive DirectoryYes2AdvancedCurrently Using2 – 4 Years
Networking & DirectoriesIT network, virtual environments, Database, and storageYes2EntryWithin 2 Years1 – 2 Years
Networking & DirectoriesUnderstanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking)Yes1
Networking & DirectoriesWindows 7 EnterpriseYes3IntermediateCurrently Using1 – 2 Years
Networking & DirectoriesVOIPNo1EntryWithin 2 Years2 – 4 Years
Operating Systems/APIsWindows 7Yes1AdvancedCurrently Using1 – 2 Years
Operating Systems/APIsWindows NTNo1AdvancedCurrently Using2 – 4 Years
Operating Systems/APIsWindows Server 2008No3EntryWithin 5 Years2 – 4 Years
Operating Systems/APIsWindows Server 2012No3EntryWithin 2 Years2 – 4 Years
ProtocolsWindows NT NetworksNo4EntryWithin 5 Years< 1 Year