Desktop Support Engineer with MDM, GPO, Windows Security, Active Directory, Database, storage, VOIP, Windows 7/NT, Windows Server 2008/2012, experience.

Request ID: IN-8856-1 (96390723)

Desktop Support Engineer with MDM, GPO, Windows Security, Active Directory, Database, storage, VOIP, Windows 7/NT, Windows Server 2008/2012, experience.

Location: Columbia, SC
Duration: 6+ Months

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
• SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.
• DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM
IPHONE ISSUES.
• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, IN-PERSON,
WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK.
• MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS
• GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO
TROUBLESHOOTING NETWORK ENDPOINTS.
• GOOD INTERPERSONAL SKILLS
• PROACTIVE AND SELF-MOTIVATED
• SELF-STARTER WITH ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
• WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP.

REQUIRED EDUCATION:
BACHELOR’S DEGREE OR MASTER’S DEGREE IN NETWORK SECURITY, COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE.

DAILY DUTIES / RESPONSIBILITIES:
• WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION,
CONFIGURIATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS
AND NETWORK CONNECTIVITY.
• UPDATES TICKETS IN TICKETING SYSTEM ON ALL IT RELATED ISSUES AND ASSISTS HELPDESK
PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
• MONITORS CYBER THREATS, ATTACKS AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE,
WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS AND LOGIC BOMBS.
• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION BASED ISSUES BETWEEN
ENDPOINT DEVICES AND DISTRIBUSTION SWITCHES.
• IDENTIFIES RISKS AND COMMUNICATES RISKS TO THE CIO AND IT TEAM.
• PROCESSES INVENTORY AND HP MAINTENANCE REQUESTS FOR SYSTEMS AND PRINTERS IN THE
NETWORK.
• CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS
OF SC.
• ASSISTS IN PREPAREING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
• UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS
AND SYSTEM CONFIGURATION UPDATES USING SCCM.

Experience :
Desktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 1
Education A+ Certification No 1 Advanced Within 2 Years 2 – 4 Years
GPO (Windows Group Policy Object) Administration GPO (Windows Group Policy Object) Administration No 2 Intermediate Currently Using 1 – 2 Years
Network Security Windows Security – Group Policy No 1 Intermediate Within 2 Years 1 – 2 Years
Networking & Directories Active Directory Yes 2 Advanced Currently Using 2 – 4 Years
Networking & Directories IT network, virtual environments, Database, and storage Yes 2 Entry Within 2 Years 1 – 2 Years
Networking & Directories Understanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking) Yes 1
Networking & Directories Windows 7 Enterprise Yes 3 Intermediate Currently Using 1 – 2 Years
Networking & Directories VOIP No 1 Entry Within 2 Years 2 – 4 Years
Operating Systems/APIs Windows 7 Yes 1 Advanced Currently Using 1 – 2 Years
Operating Systems/APIs Windows NT No 1 Advanced Currently Using 2 – 4 Years
Operating Systems/APIs Windows Server 2008 No 3 Entry Within 5 Years 2 – 4 Years
Operating Systems/APIs Windows Server 2012 No 3 Entry Within 2 Years 2 – 4 Years
Protocols Windows NT Networks No 4 Entry Within 5 Years < 1 Year

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