Desktop support engineer with Intel/AMD, LAN-attached printing/scanning devices, Windows OS, Office 365 and PC swap outs experience

Job Id: NC-582152 (92591207)

Desktop support engineer with Intel/AMD, LAN-attached printing/scanning devices, Windows OS, Office 365 and PC swap outs experience

Location: 3700 Wake Forest Rd. Raleigh, NC (NCDIT)
Duration: 06 Months
Agency Interview Type: In-person

Required / Desired Skills
Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel. Required 3 Years
Knowledge and demonstrable skills with Intel/AMD-based computing equipment Required 3 Years
Experience with Windows OS, Microsoft Office, and O365 Required 3 Years
Require experience in PC swap outs. Required 3 Years
Requires experience with Active Directory Required 3 Years
Basic understanding of automated desktop management tools Required 1 Years
requires the ability to lift boxes that weigh 30 pounds or more. Required
Experience with LAN-attached printing/scanning devices Required 3 Years

Service Support Analyst required to assist with completing PO refresh project.

This is a temporary staff position required to assist in completing 1000 PC refreshes in the next 7 months. We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft.

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

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