Desktop Support Engineer with installing/troubleshooting hardware and software, asset management system and ITIL Certification experience

Job ID: VA-644207 (94790119)

Desktop Support Engineer with installing/troubleshooting hardware and software, asset management system and ITIL Certification experience

Location: Richmond, VA (ELECT) (local candidates strongly preferred)
Duration: 10 months
Interview: Webcam Interview Only

Skils:
4+ years in Windows desktop support required. Required 4 Years
4+ years experience installing/troubleshooting hardware and software. Required 4 Years
4+ years experience with an asset management system. Required 4 Years
Microsoft and/or Information Technology Infrastructure Library (ITIL) certifications are preferred. Desired

Provide 1st level support to ELECTs proprietary Voter Registration System and other ELECT systems
* Administer access to ELECTs systems
* Provide deskside support to ELECT staff, to include hardware and software installation/troubleshooting
* Answer System Support hotline to provide technical support and direction
* Maintain ELECTs technical knowledge base, including updating and creating knowledge base articles
* Maintain Agency assets via ELECTs asset management system
* Possess exceptional customer service skills
* Manage ticket queues, and following up on open tickets
* Assist with special projects as needed
* Perform other support related tasks as assigned
* Ability to relay technical information to non-technical users

VA-Resume_Template-644207.docx

VA_E-RTR-644207.doc

Leave a Reply