Desktop Support Engineer with imaging, encryption, Mac/iOS, Active Directory/GPO, SCCM, RFP, ARD, Office 365, PowerShell, VBS, MDOP and MDT experience

Job ID: PA-635601 (93490907)

Desktop Support Engineer with imaging, encryption, Mac/iOS, Active Directory/GPO, SCCM, RFP, ARD, Office 365, PowerShell, VBS, MDOP and MDT experience

Location: Harrisburg, PA (PennDOT)
Duration: 3 months.

Skills:
Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). Required 3 Years
Develop, test, maintain PC images. Required 3 Years
Experience supporting PC’s in a large domain environment. Required 3 Years
Install and configure PC hardware and peripherals. Required 3 Years
Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years
Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years
Scripting with VBS and PowerShell Highly desired 2 Years
Configuration Management Console queries and reporting. Highly desired 2 Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years
Microsoft Certification. Highly desired
Able to communicate in a clear manner. Desired
Change oriented – improve processes and confront difficult circumstances in creative ways. Desired
Demonstrated customer focus; building strong customer relationships. Desired
Effectively evaluate information to make correct decisions. Desired
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired
Strong team player – collaborate with others, be open to other ways of doing things. Desired
Interested in emerging technologies demonstrated through training and attending technical events. Desired

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

PA ITSA – Right to Represent Acknowledgement_635601.docx

PAITSA-Resume-Template-635601.doc

PA-Resume_Template-635601

Leave a Reply