Job ID: NC-604758 (94290827)
Engineer with hardware, MS Office and MS Exchange, Netware, Active Directory, MCSE, A+ and LAN experience
Location: Durham, NC (NCDHHS)
Duration: 8+ months
Interview: Either Webcam Interview or In Person
Skill Required / Desired Amount of Experience
Experience using remote control software to provide desktop support Required 7 Years
Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation. Required 7 Years
Experience with microcomputers, local/networked printers, Microsoft operating systems, MS Office and MS Exchange, Netware, Active Directory Required 7 Years
Experience integrating knowledge and skills from a range of technologies to address work assignments. Required 7 Years
Experience independently resolving routine and non-routine problems, solve problems and perform diagnostics on software and/or hardware. Required 7 Years
. Microsoft MCSE and A+ Certification Highly desired
LAN Desk experience and Ghost experience Highly desired
NC FAST requires the services of a Desktop Support Analyst to assist with desktop support to NC FAST end users, including NC FAST users in training environments located at the main NC FAST facility.
The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems and NCFAST applications running on the laptops and desktops, troubleshooting end user computer related issues, reimaging PC’s, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.