Desktop support engineer with AD, DNS, Office 365, Powershell, Bomgar, Amazon workspace, Cisco Jabber, McAfee, WSUS and MDT experience

Job ID: NC-638037 (95791022)

Desktop support engineer with AD, DNS, Office 365, Powershell, Bomgar, Amazon workspace, Cisco Jabber, McAfee, WSUS and MDT experience

Location: Raleigh, NC (NCDES)
Duration: 12 months
Interview: Either Webcam Interview or In Person
Positions: 1 (1/2)
****Candidate will be required to work onsite full time from the beginning of this engagement. No remote work will be allowed.

Skills:
Ability to relay technical information to both technical and nontechnical personnel Required
Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills Required
Must possess excellent script writing ability Required
Must possess excellent time management skills Required
Must possess strong customer relations skills. Required
Lift / move 30 lbs. Required
Ability to work in flexible environment based on customer scheduling requirements Required
Microsoft – Windows 10 Desktop Operating Systems Required 3 Years
Microsoft – Windows Server Systems and their component roles (AD, DNS, File/Print Services) Required 3 Years
Microsoft – Active Directory (AD) Required 3 Years
Microsoft – Office 365 Account Management Required 3 Years
Microsoft – Visual Studio Code and Powershell experience Required 3 Years
Bomgar Remote Support Required 3 Years
Amazon WorkSpace Required 3 Years
Cisco Jabber Unified Communication system Desired 3 Years
McAfee Encryption and Antivirus Software Desired 3 Years
Troubleshooting basic application issues such as Office and other third-party software Required 3 Years
Expert level experience with Microsoft WSUS, Deployment Toolkit (MDT), Scripting Capability Required 3 Years

The User Support Group is looking for an experienced Support Specialist to maintain MDT server and agency desktop images, migration of desktops to a new Active Director Domain, setup of WSUS and very familiar with all aspects if Amazon WorkSpace.

NCDES needs a contractor that can create and modify scripts within VS Code and Powershell to automate processes. They have a MDT server that has their software and images housed on it and they push out images and software from this. The last contractor they had, created the scripts to automate pushing the software out to desktops and laptops and was also very helpful and modifying them as requested. This process will require someone that is proficient in scripting processes within Windows. They also have users utilizing Amazon Workspaces and scripting was also used in automating processes within the workspace.

Division of Employment Security (DES), User Support Group is looking for an experienced Support Specialist to maintain MDT server and agency desktop images, migration of desktops to a new Active Directory Domain, setup of WSUS (Windows Server Update Services) and very familiar with all aspects of Amazon WorkSpace creation, manipulation of images and creating new images. Expert in ability to create and manipulate existing Scripts to automate various aspects of desktop support. The primary function of this position will be to manipulate and create scripts and help in setting up the WSUS and keep Amazon Workspace updated and running efficiently. The Support Specialist / WSUS and Amazon Workspace Technician must possess knowledge of various Microsoft solutions, LAN/WAN administration and overall systems administration. The ideal candidate would be a professional, detail oriented and self-motivated individual who excels at completing tasks successfully and efficiently. Project length 1 year.

Responsibilities:
• Keep MDT server updated with all drivers and software needed for existing images and troubleshoot any current and future issues. (75%)
• Provide documentation of any work performed on assigned tasks. (5%)
• Provide technical support to end users when need for current images and workspace images. (5%)
• Ability to troubleshoot and communicate escalations to senior resources. (5%)
• Actively participate in planning, coordinating, and implementing updating of Windows operating systems and applications for clients (5%)
• Knowledge transfer to existing USG staff (5%)

Qualifications Required:
• Ability to relay technical information to both technical and nontechnical personnel
• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
• Must possess excellent script writing ability
• Must possess excellent time management skills
• Must possess strong customer relations skills.
• Lift / move 30 lbs.
• Ability to work in flexible environment based on customer scheduling requirements

Experience and Technical Skills:
• Microsoft – Windows 10 Desktop Operating Systems
• Microsoft – Windows Server Systems and their component roles (AD, DNS, File/Print Services)
• Microsoft – Active Directory (AD)
• Microsoft – Office 365 Account Management
• Microsoft – Visual Studio Code and Powershell experience
• Bomgar Remote Support
• Amazon WorkSpace
• Cisco Jabber Unified Communication system
• McAfee Encryption and Antivirus Software
• Troubleshooting basic application issues such as Office and other third-party software
Expert with Microsoft WSUS, Deployment Toolkit (MDT), Scripting Capability REQUIRED

RTR-638037.docx

AE-638037

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