Job Id: MI-567308 (94290622)
Desktop Support Engineer (Security+/A+/CCNA/CISSP) with Active Directory, military experience and security clearance
Location: 5884 A. Street, Bldg 490; Alpena, MI 49707 (DMVA)
Duration: 12 Months (only US Citizenship)
Agency Interview Type: Either Webcam or In Person
Skill Required / Desired Amount of Experience
Ability to troubleshoot and repair telecommunications switch(es) and Private Branch Exchange (PBS) configurations and the associated equipment Required 2 Years
Candidate must have experience in maintaining Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail and the Air Bus Vesta E911 systems Required 2 Years
Must be knowledgeable of voice-over IP (VOIP) protocols and telephones and have demonstrated troubleshooting abilities as relates to VOIP Required 2 Years
Candidates must have a demonstrated background in customer service orientation, issue resolution, and ability to train end customers Required 2 Years
Candidates must have the ability to work autonomously – independent of direct supervision Required 2 Years
Candidates must have or be able to obtain military security clearance of at least Secret Clearance Required 2 Years
Candidates must have active Security+ certification Required 2 Years
Citizenship and an I-9 verification is required along with drug testing. Required 2 Years
Experience with the Automatic Location Identification (ALI) database that works with the E911 system Highly desired 2 Years
Background or experience with installation of components that support a WiFi network Highly desired 2 Years
Military background and/or experience and knowledge of military operations Highly desired 2 Years
Candidates with additional network certifications (A+, CCNA, CISSP, etc) Highly desired 2 Years
The employee(s) assigned to this position works daily resolving customer issues, troubleshooting and resolving telephone and telephone switch issues and maintaining the base Emergency 911 phones. Additionally, this position is tasked to act as the primary point of contact for maintaining the base owned WiFi equipment that supports the commercial WiFi across the installation.
Years of Experience:
2-4 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Provide Voice and Data Telecommunications support to ensure the operation of the Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail, and Air Bus Vesta E911 at the Alpena CRTC. Service requires the contractor to independently survey the installation area to determine work methods, tools, and materials required to accomplish the project. Requires the operation of computer and voice systems devices, repair and maintenance of same, and administrative support to the program.
Install, inspect, repair, and maintain all internal voice and data switch assets, including equipment, cables, and wires, located at the Alpena CRTC.
Independently review work orders and layout sheets, building plans, floor plans, circuit schematics and descriptions, and manufacturers’ technical guidance to select equipment and circuits required.
Install equipment (i.e. backboards, relay racks, central processor unit, trunk cards, line cards, and station cards) to ensure the desired number of lines and stations are provided.
Ensure all technical devices, computers, telecommunications components and devices, are operational for use. Demonstrate and explain features and proper use of all new equipment installed.
Understand the use of Open Systems Interconnection (OSI) model to include networking and basic Internet Protocol (IP) configurations.
Schedule with building custodians to access the telecommunications rooms.
Review and update telephone switch configurations with phone roster information for all Alpena CRTC employees. Ensure that telephone switch configuration documents are updated as changes are made, and backups are performed after the changes. Ensure updates are made to the Automatic Location Identification (ALI) database to provide accurate information to the E911 system
Maintain equipment (Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail, and Air Bus Vesta E911) as necessary, to include operational testing, repair, and troubleshooting of identified systems, across the Alpena CRTC.
Troubleshoot telecommunications problems as they occur in the telecommunications switch and Private Branch Exchange (PBX) configuration and associated computer equipment. Perform tests to verify that the newly installed equipment functions properly.
Install, maintain, and configure voice-over Internet protocol (VoIP) telephones.
Troubleshoot, test, and monitor commercial telecommunication circuits to ensure connectivity
Extract and release information from Alpena CRTC databases, phone switches and call detail systems, according to specific criteria and in strict compliance with established policies, procedures and/or regulations.
Provide support for client departments on specific requests and/or programs.
Perform voicemail support to customers to include mailbox setup and password resets.
Knowledge of copper core and fiber optic transmission principles
Knowledge of telecommunications and information system cabling is highly desirable
Must possess a Security+ Certification
Security Clearance of Secret a requirement.