Desktop support analyst with helpdesk, QA/testing, reporting and training experience

Job ID: PA-646280 (97590219)

Desktop support analyst with helpdesk, QA/testing, reporting and training experience

Location: Harrisburg PA (DOH)
Duration: 3 months

Skills:
Business, technical, or integration consulting Required 10 Years
4 year college degree or equivalent technical study with advanced study Highly desired
Experience Conducting training both one on one and in a large group to various levels of end users Required 10 Years
Experience drafting letters, correspondence Required 10 Years
Strong verbal/written communication skills Required 10 Years
Experience providing users support via phone calls. Required 10 Years
Experience developing reports, matrices and dashboards to demonstrate project progress Required 10 Years
Experience with system testing, integrations, implementations, learning systems quickly Highly desired
Experience in the Healthcare Industry Highly desired

The Business Analyst will support DOH staff in the rollout of the COVID-19 vaccine throughout Pennsylvania. These activities include onboarding and support of county, state and other DOH partner authorities to PrepMod, a software application to register, schedule, and track vaccines at vaccine clinics throughout the Commonwealth. The Business Analyst will become a point of contact for DOH, the immunization community, and vendor.

TASKS TO BE PERFORMED

Specific tasks for the contractor are:

Onboard New Users – Set up new users and create a consistent onboarding and off boarding strategy for PrepMod.

Technical Support – Work with DOH staff to research and address any technical or operational issues at the targeted vaccine clinics. Ensure clinics properly execute the needed steps to report vaccines to PA-SIIS. Ensure quality assurance is completed throughout the workflow of the software, including software enhancements. Attend live Vaccination Clinics and provide registration and scheduling support as needed across the Commonwealth.

Documentation and Training – Document meetings, system enhancements, training guides, and other documentation as needed to support the vaccine community. Train users both individually or in group settings.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
Education – 4-year college degree or equivalent technical study
Experience Conducting training both one on one and in a large group to various levels of end users
Detailed oriented
Strong organizational skills
Experience drafting letters, correspondence
Strong verbal/written communication skills
Experience providing users support via phone calls.
Experience developing reports, matrices and dashboards to demonstrate project progress
Ability to analyze data, articulate the findings and develop appropriate action plans
Strong decision-making skills
Demonstrate initiative
Demonstrate project progress
Healthcare experience preferred

Strengths desired:
-Works well in a fast-paced, constantly evolving environment
-Turns around work quickly
-Adapts quickly to change
-Ability to prioritize tasks
-Strong organizational skills
-Strong technical background
-Testing
-System integrations
-System implementation
-Working with vendors
-Learning systems quickly
-Strong communication skills
-Working within a team
-Working with users
-Training
-Creating training materials and system documentation
-Both written and verbal communication skills are important
-Emphasis on accuracy of data
-Data entry will be required for system administration tasks and everything needs to be set up correctly, so work can continue
-Accuracy of documentation

Deliverables
Training and other system related documentation

E-RTR-PA-646280.docx

PAITSA-Resume-Template_646280.doc

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