Cherwell Developer with ITIL, CSM/CAM, forms, workflow, training and prototyping experience

Job Id: UT-68132 (90090124) 10P

Cherwell Developer with ITIL, CSM/CAM, forms, workflow, training and prototyping experience

Location – Salt Lake City, UT
Duration: 12+ months

QUALIFICATIONS
Candidate must possess a bachelor’s degree.
Candidates must have 5+ years of IT experience with at least 2 years in Cherwell, or similar product, development and/or configuration
Candidates must demonstrate broad knowledge and expertise in Information Technology Infrastructure Library (ITIL) framework and Cherwell CSM and CAM 9.x capabilities and administration.
Candidate must demonstrate application of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, and empowerment, and success in gaining respect of team members by providing an example of implementing these techniques.
Candidates must demonstrate the ability to manage relationships while demonstrating persistence and problem-solving and the ability to prioritize tasks.
Candidates must demonstrate the ability to adapt to new and changing situations.
Candidates must possess the ability to recognize forward-looking business needs along with industry, business and IT trends.

Responsibilities:
• Work with the technology team to design and implement Cherwell forms, workflows, and business logic to facilitate USBE IT processes.
• Administer end user training to USBE personnel.
• Responsible for mapping the business requirements to system/technical requirements.
• Recommend Cherwell configurations, best practices, and/or capabilities to best align with business needs and to optimize efficiencies.
• Create and evaluate prototype Cherwell processes, and provide recommendations to IT management.
• Collaborate with business stakeholders to ensure that the Cherwell process flow aligns with business requirements.
• Design solutions for scalability and automation.
• Provide guidance, direction and support to IT Operations for system sustainment..

UT-68132.docx

E-RTR.doc

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