Business/Data analyst with data/Voice environment, MS Project and Remedy experience

Job ID: MI-591857 (96690612)

Business/Data analyst with data/Voice environment, MS Project and Remedy experience

Location: Lansing, MI (DTMB)
Duration: 12 months
Interview Type: In Person Only

Skill Required / Desired Amount of Experience
Bachelor’s Degree Required
Customer service experience in an enterprise IT environment Required 8 Years
Experience in an enterprise data environment Required 8 Years
Experience in an enterprise voice environment Required 3 Years
Experience working with multiple teams Required 3 Years
Experience with MS Project, Remedy and Clarity Required 5 Years

• Provide information gathering sessions to capture business requirements and business processes related to information technology solutions
• Work with diverse group, consensus building and team building. Report status reports to Technical Managers, colleagues, Agency Services and Agencies proper when required
• Work with multiple teams in all lines of service
• Utilize tools such as Remedy, Microsoft Project, Clarity and SharePoint
• Work closely with Technical Managers, SMEs, and Technicians
• Coordinate and track multiple projects (40-50 ISRs) for several agencies
• Attend daily and weekly meetings

MI_E-591857.doc

MI_Resume_Template-TV-591857.doc

Leave a Reply