Business Analyst with voice/data customer service, MS Project, Remedy, PowerBI and Clarity experience

Job ID: MI-96CTJ36 (98590930)

Business Analyst with voice/data customer service, MS Project, Remedy, PowerBI and Clarity experience

Location: Lansing MI (DTMB)
Duration: 12 months
Interview: In-person

Skill Required / Desired Amount of Experience
Bachelors Degree Required
Customer Service experience in an enterprise IT environment Required 7 Years
Experience in an enterprise voice environment Required 7 Years
Experience in an enterprise data environment Required 7 Years
Experience working with multiple teams Required 7 Years
Experience with MS Project, Remedy, PowerBI and Clarity Required 3 Years

• Provide information gathering sessions to capture business requirements and business processes related to information technology solutions
• Work with diverse group, consensus building and team building. Report status reports to Executive teams, Directors, Technical Managers, colleagues, Agency Services and Agencies proper when required
• Work with multiple teams in all lines of service
• Utilize tools such as Remedy, Microsoft Project, Clarity, PowerBI and SharePoint
• Work closely with Technical Managers, SMEs, and Technicians
• Consult and advise project coordinators on process improvements
• Attend daily and weekly meetings

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