Job ID: MP-Call Center (90091115)
Banking Call Center Operations Lead with Credit Cards/ATM/ACH/wire products, back office and retail banking experience
Location – Jacksonville FL, Dallas TX and Charlotte, NC.
Call center operations leader : 3+ years’ experience in running domestic call centers (100+ FTEs) for Fraud operations in retail banking from top 10 US bank
Other target companies – ACT, Sykes, TTEC Holding, Tele Performance, Genpact, Wipro and TCS
Products covered: Credit Cards, ATM, ACH, wire transfers etc.
Call center back office experience would be an added benefit
Location: Flexible – can be based anywhere at this point. Will have operations in Jacksonville FL, Dallas TX and Charlotte, NC.