Avaya Network Engineer (min 15 years exp) with Communication Manager, Session Manager, Call Management System, System Manager, Workforce Optimization, G650/450/430s, Spira SBCs, H.323, SIP, Broadsoft Hosted VoIP, python scripting, ticketing and L3 support experience

Job ID: MS-77701 (90091127)

Avaya Network Engineer (min 15 years exp) with Communication Manager, Session Manager, Call Management System, System Manager, Workforce Optimization, G650/450/430s, Spira SBCs, H.323, SIP, Broadsoft Hosted VoIP, python scripting, ticketing and L3 support experience

Location: 3771 Eastwood Drive Jackson MS (MS ITS)
Duration: 36 months
Positions: 1 (1/1)
There may be some travel to other parts of the state. Travel is usually no more than 1-2 days a month.

Common work tasks include:
• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Candidates must possess:
• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
o Communication Manager 7.1.3
o Session Manager 7.1.3
o Call Management System R18
o System Manager 7.1.3
o Work Force Optimization 15.2
• Experience with the following equipment:
o Avaya G650/450/430s
o Spira SBCs
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS
Candidates should be able to:
• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preference will be given to candidates that possess the following:
• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting

E-RTR.doc

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