Part-time K12 PM (PMP) with BA, Rules and public education experience

Job ID: MT-0069AH-PM (90090723)4P

Part-time K12 PM (PMP) with BA, Rules and public education experience

Location: Helena MT (Montana Office of Public Instruction (OPI))
Duration: 42 months (up to 52 hours per month)
Positions: 1 (1/2) The individual will be required to work on-site at OPI offices in Helena.

Experience Requirements
1. 10 or more years of demonstrable work experience as an IT Project Manager and successful outcomes on projects managed.
2. Experience with public education systems/projects and data and/or a background in public education are highly preferred.
3. PMP or other accredited or recognized project management certifications are highly preferred.
4. Four or more professional references indicating excellent performance as a project manager and willingness to hire the candidate again.

Knowledge, Skills and Abilities
• Expert knowledge of principles and practices of IT project management.
• Strong organizational skills including attention to detail and ability to multi-task.
• Expert technical background, with understanding and hands-on experience in large-scale and complex data management, software development and technology projects.
• Strong inter-personal skills and ability to establish and maintain good relationships with all persons involved on a project, from highly technical to non-technical (lay-person).
• Demonstrated ability to perform:
o Project Plan development
o Monitoring/Altering Project Schedule /Resources etc. as appropriate
o Meeting Management
o Facilitation skills
o Current and future process gathering, documentation and clarification.
o Confirmation with subject matter experts and stakeholders
o Requirements elicitation
o Functional Requirements gathering
o Business Rules identification
• Other duties as assigned and relevant

Job/Project Description
An IT Project Manager is being sought (starting August 2020) to provide up to 52 hours per month IT Project Management services and expertise for the Montana Office of Public Instruction (OPI) MITI Grant project. The individual will be required to work on-site at OPI offices in Helena.

Background
In 2009, the Montana Office of Public Instruction was awarded our first SLDS grant from the US Department of Education. With this grant the OPI created Montana’s Statewide Longitudinal Data System (SLDS), which is named GEMS (Growth and Enhancement of Montana Students). GEMS is currently running on a javascript based front-end with a RESTful API abstraction layer based on an OpenAPI specification and a Microsoft SQL Server 2019 data backend with PowerBI and SSRS providing visualiation and reporting. The security is through Active Directory and allows for both public and secure data and dashboards to be presented depending on the role of the user. Data visualizations are currently created in both PowerBI and SSRS and routed through the API layer to manage secured access. The API architecture has recently been created and may require some updates to initial assumptions as usage grows while still maintaining support for existing applications.

Objectives of this CEP:
The GEMS project will migrate GEMS from an in-house designed and architected datawarehouse structure to a CEDS aligned structure. As part of the migration the current API layer will be updated to utilize the new CEDS data structure and expanded to provide a more robust abstraction of the underlying structure. The updated API structure will be able to provide access to JSON structured data elements for use by researchers. The project will be architected, built and supported by OPI staff with the assistance of contracted staff augmentation to help us bootstrap the effort. In addition to OPI staff there is an open source community providing resources that may be integrated into our efforts while some of our work may also be provided to the open source community to assist other similar efforts being carried out in other states. We hope to explore additional functionalities that may be enabled through the API layer including the feasibility of self-service data marts for research goals.

Healthcare QA Tester with unit/system/regression/conversion testing and USDA Food/Nutrition Service experience

Job ID: NC-631220 (94090706)

Healthcare QA Tester with unit/system/regression/conversion testing and USDA Food/Nutrition Service experience

Location: Raleigh NC (NCDHHS)
Duration: 12 months
Interview: Either Webcam Interview or In Person
Positions: 1 (1/2)

Skills
Experience with all types of testing – unit, system, regression, etc. Required 7 Years
Ability to work with computer hardware and software in large networked environments Required 7 Years
Expertise in executing user acceptance, regression, quality assurance, data conversion and end-to-end testing of software usability Required 7 Years
Working knowledge of test techniques and compatibility with various software programs Required 7 Years
Ability to identify and report issues in programming code that impact system functionality Required 7 Years
Strong problem solving skills to understand options presented for correcting software issues Required 7 Years
Ability to develop effective test methods for different user types Required 7 Years
Strong analytical skills to process large amounts of test data Required 7 Years
Excellent communication (both written and verbal) and critical thinking skills Required 7 Years
Must be results driven Required 7 Years
Ability to collaborate as a team member to coordinate testing, discuss test results and develop solutions to issues identified Required 7 Years
Ability to develop reports on all aspects related to the software testing, outlining testing methodology and results Required 7 Years
Up to date knowledge of software test design and testing methodologies Required 7 Years
Excellent organizational skills and detail-oriented mindset Required 7 Years
Ability to analyze test results on database impacts, errors, bugs and usability Required 7 Years
Ability to design and execute tests on converted data, identify issues, and understand options presented for correcting data conversion issues Required 7 Years
Experience working with USDA Food and Nutrition Service programs and the Management Information Systems that support these programs Nice to have 5 Years

The NC DHHS is looking for a results-driven Software Tester with working knowledge of software and test design, with the capability to run through tests, and the ability to analyze results.  The Software Tester must have excellent communication skills in order to interact with end users and gain understanding of the requirements of the software.  The Software Tester will be responsible for designing test scripts and test case scenarios, as well as use pre-developed test scripts.   The Software Tester will be responsible for all testing to include:  user acceptance, regression, quality assurance, data conversion, and end-to-end tests to ensure software usability.  The Software Tester will conduct tests, analyze the results, and report observations.  The Software Tester will attend requirements development meetings, design review meetings, and will provide input on software design and potential issues.  The Software Tester will review and provide input on Test Plans, and will interact with software end users to understand the functionality of the software. The Software Tester will create strategies for testing software specifics and will be responsible for ensuring that software meets all business, functional and system requirements, program standards and Test Plan requirements before identifying it as ready for implementation.

Required skills:
1. Ability to work with computer hardware and software in large networked environments
2. Minimum 7 years expertise in executing user acceptance, regression, quality assurance, data conversion, and end-to-end testing of software usability
3. Working knowledge of test techniques and compatibility with various software programs
4. Ability to identify and report issues in programming code that impact system functionality
5. Strong problem solving skills to understand options presented for correcting software issues
6. Ability to develop effective test methods for different user types
7. Strong analytical skills to process large amounts of test data
8. Excellent communication and critical thinking skills
9. Must be results driven
10. Ability to collaborate as a team member to coordinate testing, discuss test results and develop solutions to issues identified
11. Ability to develop reports on all aspects related to the software testing, outlining testing methodology and results
12. Up to date knowledge of software test design and testing methodologies
13. Excellent organizational skills and detail-oriented mindset
14. Ability to analyze test results on database impacts, errors, bugs and usability
15. Ability to design and execute tests on converted data, identify issues, and understand options presented for correcting data conversion issues

Preferred skills:
Experience working with USDA Food and Nutrition Service programs and the Management Information Systems that support these programs

.Net/Data Architect with C#, API design, JSON, CI/CD, OpenAPI/swagger and K12/education experience

Job ID: MT-0069AH-DA (90090723)4P

.Net/Data Architect with C#, API design, JSON, CI/CD, OpenAPI/swagger and K12/education experience

Location: Helena MT (Montana Office of Public Instruction (OPI))
Duration: 42 months (up to 40 hours per week)
Positions: 1 (1/2)
The individual may work remote but will be required to occasionally work on-site at OPI offices in Helena on demand and on short notice

Knowledge, Skills and Abilities
• Proficiency in C# and dotnet core
• API Design and implementation experience
• Able to work within an existing CI/CD environment and make improvements
• OpenAPI (swagger) experience
Experience Requirements
1. 10+ years work experience as a developer.
2. Expert knowledge of principles and practices of electronic data and information management systems and procedures.
3. Expert technical background, with understanding or hands-on experience in software development and web technologies.
4. Proven working experience as a technical lead in the information technology domain.
5. Experience with public education systems and data and/or a background in public education are highly preferred.
6. Strong organizational skills including attention to detail and multi-tasking skills.

Job/Project Description
A Data Architect/Solution Architect/API Developer is being sought (starting August 2020) to provide up to 40 hours per week Data Architect/Solution Architect/Front-End Developer expertise for the Montana Office of Public Instruction (OPI) MITI Grant project. The individual will be required to work on-site at OPI offices in Helena.

Background
In 2009, the Montana Office of Public Instruction was awarded our first SLDS grant from the US Department of Education. With this grant the OPI created Montana’s Statewide Longitudinal Data System (SLDS), which is named GEMS (Growth and Enhancement of Montana Students). GEMS is currently running on a javascript based front-end with a RESTful API abstraction layer based on an OpenAPI specification and a Microsoft SQL Server 2019 data backend with PowerBI and SSRS providing visualiation and reporting. The security is through Active Directory and allows for both public and secure data and dashboards to be presented depending on the role of the user. Data visualizations are currently created in both PowerBI and SSRS and routed through the API layer to manage secured access. The API architecture has recently been created and may require some updates to initial assumptions as usage grows while still maintaining support for existing applications.

Objectives of this CEP:
The MITI project will migrate GEMS from an in-house designed and architected datawarehouse structure to a CEDS aligned structure. As part of the migration the current API layer will be updated to utilize the new CEDS data structure and expanded to provide a more robust abstraction of the underlying structure. The updated API structure will be able to provide access to JSON structured data elements for use by researchers. The project will be architected, built and supported by OPI staff with the assistance of contracted staff augmentation to help us bootstrap the effort. In addition to OPI staff there is an open source community providing resources that may be integrated into our efforts while some of our work may also be provided to the open source community to assist other similar efforts being carried out in other states. We hope to explore additional functionalities that may be enabled through the API layer including the feasibility of self-service data marts for research goals.

MT E-RTR.docx

Security Analyst (CISSP) with SIEM, Bro, Suricata, Sourcefire, Wireshark, SANS and incident response experience

Job ID: MI-631546 (97190703)

Security Analyst (CISSP) with SIEM, Bro, Suricata, Sourcefire, Wireshark, SANS and incident response experience

Location: Lansing, MI (DTMB)
Duration: 12 months

Skills:
In-depth knowledge of security monitoring and incident response Required 2 Years
Knowledge of conducting security investigations Required 2 Years
Experience with using and customizing SIEM products Desired 2 Years
Solid understanding of network protocols and architecture Required 2 Years
Demonstrated experience with performing incident response using industry leading tools Required 2 Years
Experience with network intrusion detection and analysis tools such as Bro, Suricata, Sourcefire, Snort and Wireshark Required 2 Years
Demonstrated experience operating information security tools is required Required 2 Years
Understanding of the tactics, techniques and procedures of advanced attackers Required 2 Years
SANS training Desired
CISSP Desired
3-5 years of experience in Security Operations and Incident Response Required 3 Years
Bachelor’s degree or its foreign equivalent in a computer related field Required

This position is required to protect the health, safety, and welfare of Michigan residents. The incident response team is the primary security team directly responscible for responding, containing and coordinating remediation efforts for all cyber security threats on all SOM managed endpoints, servers, and network.

The scope of this position extends statewide. Incident response applies to any cyber security event that occurs within State of Michigan networks and infrastructure. Cyber security incident response team must address all of these attacks in a timely manner. This involves the need to identify and prioritize the incidents that represent the most significant risk to State of Michigan assets. In the case of critical incidents, it is imperative to contain the attack and assist in the recovery of systems so that State of Michigan employees can continue to provide key services to state residents and partners.

Incident response position serves to ensure State of Michigan computer networks and infrastructure remain fully operational, and the integrity of its data is preserved. As such, the incident response team has the following implications:

Social – continuous or halted delivery of services to state residents, secure or compromised private information of state clients.

Economic – lower or higher costs of recovery that state residents must absorb.

Political – sustained or diminished trust in state government.

Operational – efforts to maintain and restore technical services across the State of Michigan.

Organizational – collaboration or tensions between organizational units within DTMB and across the State of Michigan.

Incident response involves investigation of all security events. Incident response team members serve as first responders. They must quickly determine the scope and severity of a security incident, and then decide to either pursue it to resolution or escalate to teams with more specialized knowledge and skills.

Failure to backfill this position will significantly impair the ability of the IR team to respond to security events.

MI-RTR-631546.docx

.Net Developer with WCAG (must), MVC, SQL Server and C# experience

Request ID: BL-9407-1 (96590706)

.Net Developer with WCAG (must), MVC, SQL Server and C# experience

Location: Columbia SC
Duration: 12 Months Hrs/Wk: 40.00

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
.NET/MVC 4.5
MS SQL 2012
C#
WEB CONTENT ACCESSIBILITY GUIDELINES (WCAG) EXPERIENCE

REQUIRED EDUCATION/CERTIFICATIONS: NONE
PREFERRED EDUCATION/CERTIFICATIONS: NONE

Experience
Database Platforms MS SQL Server 2012 Yes 3 Intermediate Within 6 Months 1 – 2 Years
Programming Languages .Net Yes 1 Intermediate Currently Using 2 – 4 Years
Programming Languages C# Yes 5 Intermediate Within 1 Year 1 – 2 Years
Programming Languages MVC development Yes 2 Intermediate Currently Using 2 – 4 Years
Specialties WEB CONTENT ACCESSIBILITY GUIDELINES (WCAG) Yes 3 Intermediate Within 1 Year 1 – 2 Years

Remote Work Availability: 50%

The Department has an immediate need for a software developer with a background that includes .Net and C# and SQL Server technologies to complete enhancements to the Direct Certification Application for the Office of Health and Nutrition. We are particularly looking for a developer that has knowledge and experience with MVC framework. This developer will be responsible for the analysis, design, coding, unit testing and documentation of specific application enhancements to track students who are eligible for Direct Certification for Free and Reduced lunches and reporting to the USDA in compliance with the School Lunch Program. Programmer will produce pieces of or the entire solution architecture documentation package and participate in the build, release, and deployment of scripts. Install/deploy code or stage code for deployment.
1) Review, analyze, and become familiar with the current development of the applications used by the Office of Health and Nutrition.
2) Complete enhancements and fixes on current applications within the Operations and Support Division.
3) Integrates software, tests and modifies components and application modules produced by outside vendors, contractors, suppliers, or other entities, so that these modules perform as designed in the agency environment.
4) Develops the necessary documentation for technical code documentation and user manual documentation for customers.
5) Report progress weekly to management and project manager.

Curam Developer with IEG2, CERT, SOAP, WSDL, WebSphere, Java and Child Care/healthcare experience

Job ID: NC-631104 (99090706)

Curam Developer with IEG2, CERT, SOAP, WSDL, WebSphere, Java and Child Care/healthcare experience

Location: Raleigh NC (NCDHHS)
Duration: 12 months
Interview: Either Webcam Interview or In Person
Positions: 1 (1/2)

Skills
Cúram V6 Certified Developer Required
Social enterprise management experience. Required 3 Years
Experience as a Cúram Developer with experience in the full life cycle of requirements through functional design and testing. Required 3 Years
Experience in development with both the Cúram Enterprise Framework and Cúram Solution Modules. Required 3 Years
Experience in problem identification and integration of technical skills to address and solve issues. Required 3 Years
Experience with translating and communicating highly technical concepts to both technical personnel and non-IT business users. Required 3 Years
Experience with creating and writing technical documents using MS Office products, Visio, Word, Excel, and PowerPoint. Required 3 Years
Ability to develop relationships/partnerships with customer by responding to needs and exhibiting a sense of urgency, independently identify options. Required
Ability to organize, prioritize, and follow complex and/or detailed technical procedures. Required
Experience using the Cúram Enterprise Framework Components, Cúram Intelligent Evidence Gathering (IEG2), Cúram Express Rules for Triage (CERT). Required 3 Years
Experience using Oracle and Subversion. Required 3 Years
Technical knowledge in the following specialized areas of web application system analysis and programming: Java, J2SE, J2EE, XML, and XSL. Required 3 Years
Techical knowledge in Eclipse, HTML, Cascading Style Sheets, and Web Services standards (SOAP and WSDL). Required 3 Years
Experience with Oracle database platforms and tools. Highly desired
Experience with JavaScript and IBM Websphere. Highly desired
Experience with state government IT Functions. Highly desired
Experience with the Curam Child Care Module Desired

The NC Department of Health and Human Services seeks s contract resource to assist with the development and implementation of NC Families Accessing Services through Technology (NC FAST) using Cúram Software.

This resource will have significant delivery responsibilities as part of NC FAST development, and will act as the point of contact on site for development-related questions and issues that arise which cannot be addressed by a technical consultant. They will work closely with Senior Technical Consultants on design and development issues.

Duties include but are not limited to: functional and detailed requirement development, code development, Joint Application Development (JAD) sessions, functional and detailed design, and life cycle management for the implementation of NC FAST.

Areas of focus will include business and workflow process modeling, and business reengineering using Cúram. These activities will involve the use of COTS Cúram Enterprise Framework Components, Cúram Intelligent Evidence Gathering (IEG2), Cúram Express Rules for Triage (CERT), Oracle, use of XML technology in Cúram, Cúram Evidence Framework, Subversion, and WebSphere. Responsibilities also include reporting statuses to the NC FAST Project Manager, and adhering to DHHS policies and procedures.

E-RTR-631104.doc

Tableau Developer/Admin with data modeling/DW, SQL, web analytics, Google Data Studio and SAAS experience

Job ID: NC-631626 (99090706)

Tableau Developer/Admin with data modeling/DW, SQL, web analytics, Google Data Studio and SAAS experience

Location: Raleigh NC (NCDHHS)
Duration: 6 months
Interview: Either Webcam Interview or In Person
Positions: 1 (1/2)

Skills
Tableau experience Required 4 Years
Tableau Server administration experience in an enterprise environment Required 2 Years
Data Modelling, Data Warehousing, dashboard development, report design Required
Knowledge of Tableau development, practices, techniques, and standards Required 5 Years
Excellent communication skills (written and verbal), problem-solving abilities, Required
Bachelor’s degree in a discipline related to the area of assignment; or equivalent combination of training and experience. Required
Familiarity with application-specific processes related to data management, SQL, SAAS, etc. Required
Expert-level knowledge in Web Analytics – strategy, requirements, implementation, validation, reporting, specifically with Google Analytics. Required 5 Years
Ability to review web analytics data and provide custom reports to communicate key metrics and findings Required 2 Years
Experience working with data reporting tools such as Google Data Studio. Required

We are seeking a dynamic, customer-oriented, experienced Tableau Administrator/Developer to join the Information Technology Division of the Department of Health and Human Services. This position will also be supporting COVID19 related response efforts.
This role will interface with key business stakeholders to provide solutions by leveraging Business Intelligence, data and technical skills.

This is a hybrid role. The ongoing configuration, maintenance and support of the Tableau server product, along with operational support of the platform is expected to consume 25% of the role’s time. 50% will be spent on providing a centralized “center of excellence” in the use of Tableau, including the creation and care-taking for our internal user group, connections to key business stakeholders seeking to use the tool, and training staff on Tableau. The remaining 25% is expected to be aligned to consultation on the development of content and web analytics reporting.

Position Requirements:

Minimum of 4 years experience in Business Intelligence software development and maintenance with at least 2 years of Tableau experience.
• 1-3 years of relevant Tableau Server administration experience in an enterprise environment
• Expert knowledge of Tableau development, practices, techniques, and standards.
• Expert-level knowledge in Web Analytics – strategy, requirements, implementation, validation, reporting, specifically with Google Analytics.
• Must be able to review web analytics data and provide custom reports to communicate key metrics and findings
• Familiarity with application-specific processes related to data management, SQL, SAAS, etc.
• Excellent communication skills (written and verbal), problem-solving abilities, and Strength in understanding and analyzing requirements to deliver solutions within the Tableau platform.

Additional Requirements:
• Experience working with data reporting tools such as Google Data Studio.
• Must have data modeling experience including best practices and impact analysis.
• Knowledge of Data Warehousing, data modeling, the development of dashboards and report design concepts.
• Experience with installation, configuration and support of Tableau Server and associated Tableau client products.
• Expertise in dashboard and report development using Tableau.
• Expertise with Tableau BI Product Suite as an administrator and developer.
• Strong ability to interface and communicate effectively with business representatives.
• Ability to directly interact with key internal customers effectively.

NC_Resume_Template-NW-631626.docx

E-RTR-631626.doc

Data Analyst/BA with Database Entity Design, data visualization, FDD, TDD, Use Cases, RTM, test cases, workflow, flowcharts, Visio, agile/scrum, C#, .Net, PL/SQL, Oracle and K12/education experience

Job ID: MS-72771 (98890702)

Data Analyst/BA with Database Entity Design, data visualization, FDD, TDD, Use Cases, RTM, test cases, workflow, flowcharts, Visio, agile/scrum, C#, .Net, PL/SQL, Oracle and K12/education experience

Location: 3771 Eastwood Dr Jackson MS (Client: MDEK12)
Duration: 12 months (On-site only – but currently working remotely amid COVID-19)
Positions: 1 (1/1)
References: 3 (name, Title, Company, title, phone, Email)
Attachments: rtr/skill matrix (attached)/sample documents (see jd)

REQUIRED SKILLS/EXPERIENCE # YEARS
Must be able to effectively communicate (verbal and written) requirements with stakeholders as well as development team No min.
Must be able to collaborate with Project Manager, Architect, and developers to ensure business requirements are communicated, accepted, and meet expectations 7
Must be able to translate and simplify requirements from stakeholders into written requirement documents for development team. Documents include: Formal Business Requirements Document, Functional Design Document, Technical Design Document, Technical Use Cases, User stories, Business Cases, Requirements Traceability Matrix, Test cases. (samples of previous documents created highly preferred- submit with resume) 7
Must be able to create diagrams, flowcharts, and workflows of business processes 7
Must be able to create diagrams, flowcharts, and workflows of data flow through system 7
Must be able to create and manage test cases for Quality Assurance. 7
Must be familiar with software and database development concepts 7
Technical Business Analyst work on a software development team 7
Must have experience developing technical documentation for enterprise software users, system administrators, and other technical audiences 7
Strong experience in requirements management and creating all documents listed above 7
Strong experience in mapping business processes into technical documentation 7
Strong experience in acceptance testing 7
Ability to analyze business functions 7
Practical experience generating process documentation and reports 7
Strong working knowledge of relevant Microsoft applications, including Visio 7
Extensive experience with data visualization 7
Excellent communication with the ability to translate data into actionable insights 7
Scrum 7
Agile 7

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
MS Visio or similar product
Database Entity Design
C#
.NET
PL/SQL
Oracle
Scrum / Agile
SDLC

REQUIRED DEGREE Bachelor’s degree

References of submitted candidates required. Please provide the following information. Must submit with resume.
• First/last name of reference
• Title
• Company Name
• Job title of contractor while reporting to this supervisor/manager
• Telephone number
• Email Address (if available) No min.

PROJECT DETAILS The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy and ease of use for all stakeholders.

JOB DESCRIPTION This position will require a qualified Technical Business Analyst to take the lead in the following tasks:
• Ability to create and document detailed business requirements, perform analysis, outlining problems, opportunities and solutions for the stakeholders
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• A strong understanding of the documentation development process, the software development process, and product lifecycles
• Determine operational objectives by studying business functions; gathering information; evaluating output and formats
• Improve systems by studying and documenting current state and business rules
• Ability to partner with other team members and stakeholder across multiple business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with executive teams
• Ability to communicate technical information to a non-technical audience and business information to a technical audience
• Ability to successfully apply complex knowledge of fundamental concepts practices, and procedures of technical writing.
• Construct workflow charts and diagrams; studying system capabilities; writing specification
• Translate stakeholder requests into formal requirements
• Deliver high-quality business requirement documentation for business manuals, new development, training manuals, user guide, and system guide

MS-72771 skills.docx

E-RTR.doc

Network Engineer/Call Center Manager (PMP) with PBX, ACD, IVR, CRM, Genesys contact center and PM experience

Job ID: PA-631919 (99590701)

Network Engineer/Call Center Manager (PMP) with PBX, ACD, IVR, CRM, Genesys contact center and PM experience

Location: Harrisburg, PA (OA/OIT)
Duration: 6 months

Skills:
Business, technical, or integration consulting Required 15 Years
4 year college degree or equivalent technical study with advanced study Highly desired
Project Management Certifications Highly desired
Communicates clearly and concisely, verbal and written Required
Strong interpersonal skills must be able to work with a team and receive constructive feedback Required
Ability to understand complex network topologies, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs Required
Experience in supporting contact center environments, PBX, ACD, IVR, CRM, Web technologies, web servers. Required
Knowledge of Genesys Contact Center services desired. Required
Knowledge of Microsoft Skype for Business/Teams Required
Established and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Required
5+ years call/contact center management experience, focusing on inbound and outbound call programs Required
Ability to take complex information and present in clear, concise manner and be able to explain it further if required Required
Strong analytical ability Required
Strong attention to detail Required
Problem solving abilities Required

The Senior Business Subject Matter Expert (SME) brings proven experience from related businesses or organizations as well as system integration and technology experience, specialized in Contact Center services. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise and make recommendations on business Contact Center services and technical solutions based on hands-on experience solving similar business problems. They are able to utilize knowledge of theory, principles, or technology of specific discipline or field of specialization.

Role Description:
• Requires specific expertise in related technical fields or area of specialization in Cloud Contact Center services to include but not limited to Artificial Intelligence, ChatBot, VoiceBot, IVR, Workforce Management, Reporting, Call Flow strategies.
• Conducts detailed audits and analysis to identify obstacles within a Contact Center and suggests recommended solutions.
• Requires extensive experience providing consulting services to governmental entities related to specific technologies or field of specialization.
• Provides mentoring and guidance to agency personnel and leadership.
• Consults with executive-level stakeholders to define business need or problem; conducts research, performs studies and surveys to obtain data; and analyzes problems to advise on or recommend Contact Center solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization.
• Conducts study or survey on need or problem to obtain data required for solution.
• Analyzes data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services.
• Advises client or department heads on alternate methods of solving need or problem, or recommends specific solution
• Lead in development of Request for Information (RFI) and Request for Procurement (RFP) related to Contact Center technologies.
• Requires experience providing consulting services to governmental entities.
• May be designated according to field of business and technical specialization.

Skills
• Communicates clearly and concisely, verbal and written
• Strong interpersonal skills must be able to work with a team and receive constructive feedback.
• Ability to understand complex network topologies, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs.
• Experience in supporting contact center environments, PBX, ACD, IVR, CRM, Web technologies, web servers.
• Knowledge of Genesys Contact Center services desired.
• Knowledge of Microsoft Skype for Business/Teams.
• Established and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• 5+ years call/contact center management experience, focusing on inbound and outbound call programs.
• Ability to take complex information and present in clear, concise manner and be able to explain it further if required.
• Strong analytical ability
• Strong attention to detail
• Problem solving abilities

PA-ITSA-Right-to-Represent-Acknowledgement 631919.doc

PAITSA-Resume-Template631919.doc

VMware/Windows/Network admin (MCP must/MCSE/MCT/CCNA) with Vsphere, backup/recovery, Nagios, Solarwinds, IDS/IPS, Linux/Unix and cybersecurity experience

Job ID: VA-631265 (97390702)

VMware/Windows/Network admin (MCP must/MCSE/MCT/CCNA) with Vsphere, backup/recovery, Nagios, Solarwinds, IDS/IPS, Linux/Unix and cybersecurity experience

Location: Staunton, VA (VDOT)
Duration: 12+ months
Interview: Webcam only (local Richmond candidates only)

SKILLS /EXPERIENCE Required:
Server/Workstation hardware and software administration and troubleshooting Required 10 Years
Network Administration (experience with Cisco products – CCNA or equivalent preferred) Highly desired 10 Years
VMware (Vsphere) Required 10 Years
Experience with back-up recovery solutions Required 10 Years
Microsoft System Administration / Active Directory (MCP Minimum – MCSE or MCT preferred) Required 10 Years
Experience with network/system monitoring solutions (Nagios, Solarwinds, etc.) Required 10 Years
Experience with administration of anti-virus, IDS/IPS solutions Required 10 Years
Strong troubleshooting skills in diverse environments (video/data/telephony) Required 10 Years
Linux/Unix Required 10 Years
Experience with Cybersecurity analysis/administration) Required 10 Years

*candidates will work ONSITE initially, them telework Once restrictions are lifted, candidates will be required to work ONSITE daily M-F 8-5pm, NO exceptions
System Administration Duties to Support Staunton Traffic operations Center
VDOT desires systems administration duties to be performed for the TOC. The majority of these duties shall be conducted on-site. Work space will be provided at the TOC, and a desktop computer with VDOT network access will be made available. Work hours for the Systems Administrator may vary depending on the critical nature of the work and overall activity at the TOC.
The Systems Administrator shall closely coordinate TOC activities with VDOT’s Information Technology Division (ITD) as necessary. This will require coordination with both District and Central Office personnel. Activities may include attendance at IT staff meetings and/or planning meetings.
Routine Systems Administration Duties
System Administration duties will include maintenance of all current software and hardware at the TOC, and new hardware and software that will be installed in the future. These services will be primarily for central control room hardware, communications infrastructure and software. Field equipment maintenance is primarily performed by other personnel. However, the System Administrator will provide support for the field equipment installation, maintenance and troubleshooting as necessary.
Typical duties include:
• Monitor server (physical and virtual)/database/workstation performance (memory/cpu/disc utilization)
• Add / delete system users
• Change user privileges
• Provide full system backups and restoration, if necessary
• Manage system security policies and procedures
• Manage system configuration
• Archive data as directed
• Develop reports
• Assist with network administration as needed
• Implement COTS bug fixes, patches and upgrades
• Manage and configure anti-virus software/policies
• Add field devices to the system which do not require software modification
• Administer TOC equipment management database
• Manage hardware/software maintenance support agreements
• Provide other technical support as directed by the Regional Transportation Operations Manager (RTOM) or designee.
System Maintenance
Provide system software and hardware support to include technical assistance in evaluating and resolving problems. Based on its discovery, the Systems Administrator will assess whether the problem requires intervention by the software vendor through an established maintenance support contract.
These services will be primarily for central control room hardware and software. The Systems Administrator will support VDOT personnel for the field equipment maintenance if necessary.
The Systems Administrator will provide services to apply upgrades or patches to installed COTS software that could potentially require software modifications to the operational system. This may include upgrades or patches to the operating system software.
The Systems Administrator will provide database administration, to include database fine-tuning, optimization and maintenance.
Long-term/Planning Duties
System long-term/planning duties shall be conducted by the Systems Administrator. Listed below are examples of long-term/planning duties the Systems Administrator is expected to perform:
• Development of system procedures and train Control Room Staff on those procedures
• Hardware and operating system upgrades in conjunction with VDOT IT staff
• System performance planning
• Capacity planning
• Component warranty monitoring
• Hardware lifecycle management
• Software version management
• Communications planning (local and wide area)

System Integration
Over time, additional field equipment will be added to the TOC. The Systems Administrator will be responsible for testing, configuration management, and troubleshooting associated with the integration of the new equipment with the TOC central software. The Systems Administrator will be expected to perform relatively minor System Integration duties.
Work in the System Integration area may include writing specifications, preparing drawings, providing procurement support, and installing and configuring equipment.
Specific duties related to procurement support include:
• Support in determining equipment specifications, selection of equipment, and selection of models.
• Support in determining if vendor recommendations of equipment meet requirements.
• Assisting in commercial-off-the-shelf procurement decisions.
• Support for procurement and installation decisions for the TOC communication media.
• Attend pre-bidders meetings, as required.
• Review of vendor proposals/bids/submittals as required.
Specific duties related to equipment installation and configuration include:
• Unpack new hardware and inspect it for any signs of damage. The Systems Administrator will record in the configuration management database the make, model, and serial numbers of each individual piece of equipment.
• Install the equipment in its intended location. The central system hardware will be rack mounted. The Systems Administrator will verify all connections to and from the equipment including power and communications connections.
• Setup and configure each piece of equipment. This may include the installation of an operating system or other COTS software. It may also include the setting of configuration parameters, such as IP routing parameters in the network switch. The Systems Administrator will record any setup parameters used in configuring the equipment.
• Test the system configuration to verify that each piece of equipment is connected and configured as specified.
• Database expansion required for new components. This includes entering required configuration data into the database.
Testing
As new software updates are developed by the software development contractor, the Systems Administrator shall review Acceptance Test Procedures and ensure that all desired functionality is thoroughly documented. The Systems Administrator will then lead the Acceptance Testing process. It is envisioned that other VDOT staff will be available to assist in the testing process.
On-Call Emergency Maintenance
Timely response to emergency maintenance requests outside of normal business hours will be required.

This position will also be expected to provide basic network administration support to the on-site Network Engineer. Experience with Cisco switches/firewalls/routers strongly desired.

VA_E-RTR-631265.doc

MuleSoft Architect with RAML/YAML, REST, Java/J2EE, AnyPoint Studio, SWAGGER, CI/CD, Agile, data governance, security and API experience

Job ID: TX-530200055 (916790702)

MuleSoft Architect with RAML/YAML, REST, Java/J2EE, AnyPoint Studio, SWAGGER, CI/CD, Agile, data governance, security and API experience

Location: Austin TX (DFPS)
Duration: 13 months

Minimum Requirements:
Years Required/Preferred Experience
8 Required Analyzing customer service requirements and designing service solutions to meet those objectives
8 Required Working knowledge of RAML/YAML, REST APIs
8 Required Programming in Java/J2EE
8 Required Subject Matter Expert in MuleSoft for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations
8 Required Extensive skill in effective verbal and written communications with other computer professionals, clients, and stakeholders
8 Required Ability to analyze and problem solve
7 Required Experience working with AnyPoint studio, versions 3.x, 4.x
7 Required Enterprise Application Integration development experience with at least 5+ years of MuleSoft development
1 Preferred Experience in developing large-scale integration and API solutions using MuleSoft
1 Preferred Experience in creating RAML and SWAGGER based API contracts and mocking services
1 Preferred Able to interpret requirements and architect Mule services/integrations in CI/CD and Agile process
1 Preferred Ability to make technology decisions related to Mulesoft environment
1 Preferred Extensive experience designing and developing RESTful APIs
1 Preferred Experience with creating best practices documents and reusable templates on Mulesoft
1 Preferred Assist integrations team in adopting and learning MuleSoft
1 Preferred MuleSoft Administration experience preferred
1 Preferred Understand and follow company policies surrounding data governance, security, and API development

Seeking a candidate with Strong hands-on skills with MuleSoft Any point Platform and stay current on MuleSoft products, strategies, and good practices. Engage on projects as a trusted advisor and architect to address questions, make architecture recommendations, educate internal and external teams, and support the delivery team on the project.
Support and oversee all phases of the development life cycle on MuleSoft project engagements, including requirements gathering, design, development, testing, deployment, transition, and support. Help manage the technical scope on engagements to prevent scope creep and deviation from the contract. Follow good practices and project guidelines in all cases including the use of source code control, automated testing and deployment approaches, test-case-based development, and proper documentation practices.

530200055.docx

Salesforce Architect with data modeling, process design, workflow, Visualforce, lightning, Apex classes/Triggers and SME experience

Job ID: TX-530200054 (916790702)

Salesforce Architect with data modeling, process design, workflow, Visualforce, lightning, Apex classes/Triggers and SME experience

Location: Austin TX (DFPS)
Duration: 13 months

Minimum Requirements:
Years Required/Preferred Experience
8 Required Experience designing and developing large, complex technical solutions using Salesforce and proficiency with Salesforce administrative tasks such as creating profiles, roles, users, page layouts, email services, approvals, workflows, reports, dashboards,
8 Required Experience translating the client’s business requirements into specific systems, applications or process designs and perform application/data modeling for very large complex technical solutions using Salesforce platform
8 Required Design custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements
8 Required Design and build experience using Visualforce pages, lightning components, Apex classes, and Apex Triggers
8 Required Experience analyzing customer service requirements and designing service solutions to meet those objectives
8 Required Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations
8 Required Extensive skill in effective verbal and written communications with other computer professionals, clients, and stakeholders
8 Required Knowledge of software development life cycle methodologies
8 Required Ability to analyze and problem solve
8 Required Ability to establish and always maintain effective and professional working relationships with others in the course and scope of conducting business
1 Preferred No Preferred Skills

Seeking a Salesforce Solution Architect to join the growing Architecture team with the primary responsibility to participate in all phases of the technology delivery life-cycle of Salesforce based solutions that consistently deliver business value to our external and internal customers. The Salesforce solution architect provides prescriptive guidance to Salesforce implementations across the enterprise.
They will serve a lead role within our Architecture team structure and in collaboration with the Development team and other technical lead resources creates Proof of Concepts, defines and communicates best practices, approach and direction for the technical aspects of our Salesforce based business applications and solutions. This role helps assist in establishing a technical vision and works closely with delivery teams to ensure adherence to vision and guidelines during implementation.

Responsibilities include, but are not limited to:
Translate the client’s business requirements into specific systems, applications or process designs for very large complex technical solutions using Salesforce.
Implement changes with applications; test those changes to ensure accuracy, and work to accept and deploy the new solutions.
Create necessary reports monitoring and analyzing the effectiveness of mission processes.
Protect agency data and maintain appropriate user and system security policies and procedures.
Provide analytical support including data extracts and loading, reports, dashboards, and trend analysis.
Provide customized solutions through system triggers, workflow, formulas and automation.
Ensure data integrity through the appropriate use of de-duping and data loading tools for bulk imports of data.
Maintain and support custom objects, fields, and applications.
Troubleshoot issues, identify system enhancement opportunities and work with the development team to resolve issues and incorporate functionality into the roadmap.
Train new and existing Salesforce users on custom applications.
Create and execute queries and reports, maintain user roles, security and profiles.
Follow all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflows and deliverables.

530200054.docx

IT Administrative Assistant with MS Office/SharePoint/Access, Google Applications, Adobe, WebEx/GoTo Meeting and documentation experience

Job ID: VA-631675 (92590629)

IT Administrative Assistant with MS Office/SharePoint/Access, Google Applications, Adobe, WebEx/GoTo Meeting and documentation experience

Location: Richmond, VA (VDVS)
Duration: 12+ months
Interview: Phone only (local Richmond candidates only)
THIS IS NOT A HELP DESK ROLE!

SKILLS /EXPERIENCE Required:
Ability to independently perform and complete projects and tasks fully and accurately within designated timeframes. Required 3 Years
Ability to follow, critically evaluate, and improve current ITD processes and procedures. Required 3 Years
Excellent oral and written communication skills Required 3 Years
Strong analytical, organizational, and presentation skills Required 3 Years
Strong ability to collect, track, analyze, and manage data accurately and effectively. Required 3 Years
Excellent PC skills, to include Microsoft Office Suite (2013 or higher) to include Word, PowerPoint, Excel, Outlook, and Access. Required 3 Years
Experience using Google Business Applications (Gmail, Chrome, Maps, Hangouts/Meet, Calendar, etc.). Required 3 Years
Working knowledge of Adobe products, SharePoint, WebEx/GoTo Meeting type services, and various other Internet business productivity applications Required 3 Years
Worked in Commonwealth of Virginia agency position Highly desired 2 Years
Worked with VITA/NG Partnership Program Highly desired 2 Years
Possesses professional and courteous attitude with customers, team members, and vendors, has the ability to communicate clearly/effectively with each Required 3 Years
Possesses excellent customer service skills and is very teamwork oriented Required 3 Years
Possesses excellent problem solving skills and has the ability to utilize resources to resolve problems in a timely manner and independently Required 3 Years
Possesses excellent organization and time management skills Required 3 Years
Ability to lift up to 50 lbs. frequently and can perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, climbing Required 10 Years
Professional neat appearance and wear/dress in appropriate business casual and/or formal attire as necessary Required 10 Years
Possesses the ability to create documentation on technical issues and solutions that are easy to understand and grammatically correct. Required 3 Years
Bachelor’s degree from an accredited college/university or an equivalent combination of education, training, and job Desired 4 Years
Experience and/or education in the information technology field Highly desired 3 Years
Valid driver’s license and reliable personal vehicle required Required 3 Years
Must have the ability to lift up to 50 lbs (on occasion) Required

Candidates will do phone or web based interviews but are expected to work on site once offices re-open.
Pls note and share with potential candidates: Parking is NOT included and can be a factor in them staying so PLEASE have this discussion with your candidate before submitting. Monthly parking can run $85-$100 a month.
DVS IT Administrative Specialist
THIS IS NOT A HELP DESK ROLE! This person will be supporting the IT team as a IT Proj Coordinator/Admin and background within IT is required.

The IT Administrative Specialist operates in a deadline-oriented, fast-paced environment and is an integral member of the DVS Information Technology Division (ITD). This position reports directly to the DVS Chief Information Officer (CIO)

The IT Administrative Specialist is responsible for the organization and coordination of the DVS IT Division office operations, procedures, and resources to facilitate organizational effectiveness and efficiency. The IT Administrative Specialist provides operational support to the Dept. of Veterans Service headquarters office with assigned duties involving a combination of business process execution, data analysis and management, training and documentation tasks, and performance monitoring and task coordination.

The IT Administrative Specialist provides administrative and programmatic support to the DVS CIO and all of his direct reports. Performs duties in support of the Information Technology Division and all sections that exist under this division: IT Engineering and Support, Cybersecurity and Risk Management, VITA Program Management, and Emergency Coordination Management. This position will: ensure IT databases, spreadsheets, and various other documents are accurate and properly managed, manage and perform IT helpdesk and telecommunications functions, prepare reports and communications for the CIO, and assist the CIO with providing oversight duties to ensure the ITD is operating efficiently and effectively.
Responsibilities:

– Ability to independently perform and complete projects and tasks fully and accurately within designated timeframes.
– Ability to follow, critically evaluate, and improve current ITD processes and procedures.
– Excellent oral and written communication skills.
– Strong analytical, organizational, and presentation skills.
– Strong ability to collect, track, analyze, and manage data accurately and effectively.
– Excellent PC skills, to include Microsoft Office Suite (2013 or higher) to include Word, PowerPoint, Excel, Outlook, and Access. Experience using Google Business Applications (Gmail, Chrome, Maps, Hangouts/Meet, Calendar, etc.). Working knowledge of Adobe products, SharePoint, WebEx/GoTo Meeting type services, and various other Internet business productivity applications.
– Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
– Possesses excellent customer service skills and is very teamwork oriented.
– Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner and independently.
– Possesses excellent organization and time management skills.
– Possesses the ability to create documentation on technical issues and solutions that are easy to understand and grammatically correct.
– Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Requirements:

Bachelor’s degree from an accredited college/university or an equivalent combination of education, training, and job experience indicating possession of the knowledge, skills, and abilities listed above. Prefer experience and/or education in the information technology field. Valid driver’s license and personal vehicle required.

VA-Resume_Template-631675.docx

VA_E-RTR-631675.doc

VMWare/Linux (must) Admin with Windows, vCenter, vSphere, networking, Active Directory, DHCP, DNS and iSCSI/SAN security experience

Job ID: VA-631689 (95490629)

VMWare/Linux (must) Admin with Windows, vCenter, vSphere, networking, Active Directory, DHCP, DNS and iSCSI/SAN security experience

Location: Richmond, VA (NSU)
Duration: 12 months
Interview: Webcam only (local Richmond candidates only)

SKILLS /EXPERIENCE Required:
Extensive demonstrated knowledge of VMWare virtualization (vSphere, vCenter, virtualizatio concepts). Required 5 Years
Extensive demonstrated knowledge of server and network systems installation, administration, performance monitoring, and troubleshooting. Required 3 Years
Demonstrated knowledge of Microsoft Windows based server environments and services (i.e. Active Directory, DHCP, DNS) Desired 3 Years
Experience with Storage Area Networks (iSCSI), VMware Required 2 Years
Demonstrated knowledge of server and network security, network architecture, and new and emerging IT and client-server technologies. Desired 2 Years
Demonstrated ability to handle multiple competing tasks and work both independently and as a team member. Highly desired 3 Years
Demonstrated ability to generate and adapt equipment and technology to serve user requirements. Highly desired 2 Years
Ability to perform site surveys and identify requirements necessary for system definition and utilization. Desired 2 Years
Ability to perform research, analyze results, draft requirements, and formulate technology solutions. Desired 2 Years
Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding Nice to have 2 Years
Experience setting up hardware and providing instructional directions in the use of such. Nice to have 2 Years
Extensive experience diagnosing, troubleshooting, and resolving hardware, software, and other network and system problems. Highly desired 3 Years
Experience performing hardware maintenance and software upgrades. Required 2 Years
Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems. Highly desired 3 Years
Demonstrated knowledge of Linux operating systems (CentOS or Ubuntu) Required 3 Years

Pls note: interviews will be web based or via phone. The Position (once filled) will be remote until NSU offices re-open and the state allows them to work on-site due to COVID-19. Equipment will need to be picked up in person (following proper protocol) once the candidate is confirmed and background checks clear.

Looking for ONLY those candidates that currently reside in the Norfolk, Newport News, Va Beach or Hampton areas

Position Description — VMWare / Linux Engineer

Part of a team that will perform the following duties and responsibilities on a day to day basis:

1. Update existing infrastructure to the latest version applications, operating systems and firmware including VMWare clusters.
2. Participate in the planning and design of services and systems.
3. Identify and implement technologies that allow for appropriate growth and expansion of systems environment and services that OIT provides to the University Community.
4. Proactively monitor systems to ensure maximum performance and availability.
5. Design, implement, and maintain servers, storage, and associated hardware and software to provide services to campus customers.
6. Coordinate with the technical points of contact to migrate services and data.
7. Oversee the physical security, integrity, and safety of the data center/server environment.
8. Coordinate with the technical points of contact to ensure specialized software and applications are kept up to date and changes to University systems are prepared for.
9. Operate in an environment that requires confidentiality of information.

Minimum Qualifications

1. Extensive demonstrated knowledge of virtualization and Linux OS concepts.
2. Extensive demonstrated knowledge of server and network systems installation, administration, performance monitoring, and troubleshooting, and the theories, concepts, principles, models, methods, and tools associated with each.
3. Demonstrated knowledge of Microsoft Windows based server environments and services (i.e. Active Directory, DHCP, DNS)
4. Experience with Storage Area Networks (iSCSI), VMware
5. Demonstrated knowledge of server and network security, network architecture, and new and emerging IT and client-server technologies.
6. Demonstrated ability to handle multiple competing tasks and work both independently and as a team member.
7. Demonstrated ability to generate and adapt equipment and technology to serve user requirements.
8. Ability to perform site surveys and identify requirements necessary for system definition and utilization.
9. Ability to perform research, analyze results, draft requirements, and formulate technology solutions.
10. Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding of subject matters.
11. Experience setting up hardware and providing instructional directions in the use of such.
12. Extensive experience diagnosing, troubleshooting, and resolving hardware, software, and other network and system problems, and replacing defective components, as required.
13. Experience performing hardware maintenance and software upgrades.
14. Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems.

Education:

Min: High school diploma or GED or equivalent combination of training and education that provides the requisite knowledge, skills and abilities.

Preferred:

An Associate’s degree or the equivalent number of college credit hours towards a Bachelor’s degree. However, relevant experience beyond that required for the position can be substituted for the educational requirement.

Certifications: VMWare Virtual Certified Professional (VCP / VCP-DCV), or RHCSA

VA_E-RTR-631689.doc

VA-Resume_Template-631689

.Net Developer with ASP.net, C#, VB, SQL Server, MVC, Entity, API/WCF, ADA/WCAG and Xamarin experience

Job ID: MI-631684 (97490629)

.Net Developer with ASP.net, C#, VB, SQL Server, MVC, Entity, API/WCF, ADA/WCAG and Xamarin experience

Location: Lansing, MI (MDE)
Duration: 12 months

Skills:
Experience in the IT Profession, in any role Required 3 Years
Experience in Microsoft ASP.NET 4.0 with C#\VB Required 3 Years
Developing Systems with Microsoft SQL Server database Required 2 Years
Experience in MVC and Entity Framework Required 2 Years
API / WCF Web services Required 1 Years
Experience in .NET Core 2.0 or greater Required 6 Months
Experience developing application code in adherence to ADA standards (WCAG 2.0, AA) Highly desired 6 Months
Experience with developing mobile applications with Microsoft Xamarin Desired 6 Months

The person in this role will join 2 current developers to maintain existing systems, as well as develop a new web and mobile application. They will be participating in all aspects of Agile development, including Backlog grooming, Spring Planning, Stand ups, Review and Retrospectives.

Projects supported will be:

Michigan Nutrition Database (MIND) – A .net 4.0 web forms application for claims and reimbursement, that support the Child Nutrition Programs offered by the United States Department of Agriculture (USDA).

MiND 2.0 – This will be a new .net Core 3.1 application to replace the current MiND application as well as create a new mobile application.

Gateway – A .net Core 2.0 application which interacts with multiple systems, to improve the user experience for consumers of the MDE Child Nutrition web applications.

MI_Resume_Template-631684.docx

MI-RTR-631684

(cancelled) .Net Developer with ASP.net, C#, VB, SQL Server, MVC, Entity, API/WCF, ADA/WCAG and Xamarin experience

Job ID: MI-630502 (97490626)

(cancelled) .Net Developer with ASP.net, C#, VB, SQL Server, MVC, Entity, API/WCF, ADA/WCAG and Xamarin experience

Location: Lansing, MI (MDE)
Duration: 12+ months

Skills:
Experience in the IT Profession, in any role Required 3 Years
Experience in Microsoft ASP.NET 4.0 with C#\VB Required 3 Years
Developing Systems with Microsoft SQL Server database Required 2 Years
Experience in MVC and Entity Framework Required 2 Years
API / WCF Web services Required 1 Years
Experience in .NET Core 2.0 or greater Required 6 Months
Experience developing application code in adherence to ADA standards (WCAG 2.0, AA) Highly desired 6 Months
Experience with developing mobile applications with Microsoft Xamarin Desired 6 Months

The person in this role will join 2 current developers to maintain existing systems, as well as develop a new web and mobile application. They will be participating in all aspects of Agile development, including Backlog grooming, Spring Planning, Stand ups, Review and Retrospectives.
Projects supported will be:
Michigan Nutrition Database (MIND) – A .net 4.0 web forms application for claims and reimbursement, that support the Child Nutrition Programs offered by the United States Department of Agriculture (USDA).

MiND 2.0 – This will be a new .net Core 3.1 application to replace the current MiND application as well as create a new mobile application.

Gateway – A .net Core 2.0 application which interacts with multiple systems, to improve the user experience for consumers of the MDE Child Nutrition web applications.

MI_Resume_Template-630502.docx

MI-RTR-630502

Java Tester with front/back end testing, PL/SQL, agile, JIRA, CI, Mobile/web/POS/financial/HR application testing experience

Job ID: VA-631515 (96490629)

Java Tester with front/back end testing, PL/SQL, agile, JIRA, CI, Mobile/web/POS/financial/HR application testing experience

Location: Richmond, VA (ABC)
Duration: 12 months
Interview: Webcam only (local Richmond candidates only)

SKILLS /EXPERIENCE Required:
IT Quality Assurance field (both front and back end validation testing exp) Required 5 Years
experience in testing J2EE web-based applications. Required 4 Years
experience writing simple PL/SQL queries (insert/update) Required 2 Years
experience working in an Agile environment Required 1 Years
Experience using Jira Highly desired 1 Years
Experience working in a continuous integration environment a plus Highly desired
Exp testing e-commerce, mobile, web, POS (Point-of-sale), financial and human resource applications (if so pls make sure its highlighted on resume) Highly desired

ABC – SW Test Analyst
* Local Richmond candidates only!
* Phone or web based IVs to start, then candidates will be expected to work on site once offices re-open
DAY TO DAY
This position will be primarily responsible for software test analysis to support the VA ABC Digital Team performing manual and stress testing. This position will support testing needs for new and legacy system integration needs.
Experience with front-end, UI and back-end validation testing. Thorough understanding of various browsers user agents and compatibility testing. Knowledge of SQL and database interaction. Knowledge of automation testing frameworks. Strong analytical skills; attention to details.
Work alongside software developers, business analysts, product owners and other system specialists to gather and interpret user/system requirements. Produce well-structured, documented and maintainable test scripts for manual testing that support the software test cycle within the SDLC. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Create clearly documented defect reports for anomalies found during test procedures. Validate that user expectations are achieved during the testing process. Develop and establish quality assurance measures and testing standards for new applications, and/or enhancements to existing applications throughout their development/product lifecycles.

Strong analytical skills; attention to details. Demonstrated ability to work both independently and as part of a software development team. Basic understanding of Java or other object-oriented programming languages. Ability to communicate effectively both orally and in writing.

PREFERRED ABILITIES
Experience working in an Agile or iterative development environment.
Knowledge of test automation and best practices.
Experience with Jira, or another similar system (TFS, VersionOne, etc).
Experience testing e-commerce, mobile, web, POS (Point-of-sale), financial and human resource applications preferred.
A Bachelor’s Degree in Computer Science/Information Systems is preferred. Extensive current experience in software testing is required.
SKILLS
Ability to write test plans and test scripts 3 years
Experience with PL/SQL 3 years
Experience with JMeter, LoadRunner, or other stress testing applications
Experience testing web and client server applications
Experience with heavy integration testing
Experience with automation frameworks

VA_E-RTR-631515.doc

VA-Resume_Template-631515

Linux Admin with AWS, GCP, Azure DevOps, Python, PowerShell, Bash, Jenkins, Salt/Chef/Puppet/Ansible, Git, Windows, Networking, Apache, Tomcat, Weblogic, MySQL, MariaDB and PHP experience

Job ID: UT-72614 (90090626)

Linux Admin with AWS, GCP, Azure DevOps, Python, PowerShell, Bash, Jenkins, Salt/Chef/Puppet/Ansible, Git, Windows, Networking, Apache, Tomcat, Weblogic, MySQL, MariaDB and PHP experience

Location: Salt Lake City (UT) Client: DTS
Duration: 6 months
Positions: 1 (1/2)
Visa: GC/USC (C2H after 6 months)
attachments: (MMR), right to represent, Skills assessment In LINUX FUNDEMENTALS
During Covid restrictions, this resource may work remote. However, when restrictions are lifted, this person must be able to work onsite.

Typical Qualifications:
• Experience with building and maintaining cloud solutions in AWS, GCP, and/or Azure DevOps principles and practices experience automating processes with at least one scripting language (Python, PowerShell, Bash, etc.) DevOps and automation tools (e.g. Jenkins, Salt/Chef/Puppet/Ansible, Git, etc.
• Experience with multiple Linux distros (mainly CentOS and Redhat)
• Experience with multiple Windows Server Versions
• Experience with TCP/IP Networking including troubleshooting install in-house, open source, and vendor-based software familiarity with Linux including experience with Apache, Tomcat, Weblogic, MySQL, MariaDB, PHP, installation and configurations file System management (LVM, Quota’s, etc.) including NFS, and CIFS knowledge of Linux kernel configuration knowledge of load balancing technologies
• Proven ability to quickly learn and implement unfamiliar technologies hands-on experience with scripting excellent project planning skills, highly organized, and the ability to complete high-level projects with little supervision and on time and under budget

The Ideal Candidate:
• The ideal candidate will have experience as a Linux Server Administrator.
• They will also have a high level of expertise and broad experience in system administration and Hosting.
• In addition to supporting the server environment, this position will act as a technical lead for projects, tasks, incidents, and system architecture design.
• Also, this position will work under the direction of management and become a key team player in the hosting group.
• There will be times when this position will be required to work extended hours and weekends to support the State’s needs including an On-call rotation.

Primary Duties: Technical Support Specialist III/ Server Administrator
• Maintain and manage all aspects of Linux server maintenance from operating system installation to patching updates on a timely basis.
• Research and recommend innovative ways to automate system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Participate in and provide feedback and recommendations in developing standards and guidelines for server environments.
• Monitor production environment, tuning application servers to optimize performance, stabilizing and improving JVM performance by tuning the Heap Size, Garbage Collection policy, and connection pools.
• Provide infrastructure operations support and analysis to resolve production issues related to Application Servers and associated software products.
• Perform utilization and capacity analysis as needed.

Minimum Mandatory Requirement Form (8).xlsx

Free Skills Assessment instructions.pdf

E-RTR.doc

Network Engineer (CCNP/CCIE) with LAN, WAN, VPN, MFA, ASA/Checkpoint/CSM firewall, SBC, SIP, H.323, Layer 2/3 and voice/data networking experience

Job ID: MI-631043 (916790625)

Network Engineer (CCNP/CCIE) with LAN, WAN, VPN, MFA, ASA/Checkpoint/CSM firewall, SBC, SIP, H.323, Layer 2/3 and voice/data networking experience

Location: Lansing, MI (NTSD)
Duration: 12+ months

Skills:
Experience with Local Area Networks Required 15 Years
Experience with Wide Area Networks Required 15 Years
Experience with VPN/MFA Required 15 Years
Experience with Firewalls including – ASA, Checkpoint and CSM Required 15 Years
Experience with Session Border Controllers (SBC’s) (SIP and H.323 Required 15 Years
Experience with Layer 2 and 3 Cisco voice/data networking Required 15 Years
Cisco CCNP/CCIE or equivalent knowledge Required

NTSD is seeking a Network Architect with skills in Cisco routing and switching including all major layer 2 and 3 protocols. In depth experience with Cisco ISE including implementations for wired, wireless, VPN and WiFi. Experience with two factor authentication solutions for switching/routing infrastructure as well as secure MFA solutions. Some responsibilities include:
• Large scale network architect/design solutions
• Network security
• Cisco ISE architecture/design/implementation
• Troubleshooting in-depth network performance issues
• Multi-factor Authentication architecture/design for a large remote workforce
• Process/Procedure documentation

MI-RTR-631043.docx

MI_Resume_Template-631043

Infrastructure PM with active directory, data center operations and ITIL experience

Job ID: NC-631242 (98590626)

Infrastructure PM with active directory, data center operations and ITIL experience

Location: 700 Wade Ave Raleigh NC (NCDES)
Duration: 6 months

***Candidates will be allowed to work remotely but will be required to come onto the office for occasional meetings. The Project Manager will be required to come onsite the first day to collect the laptop and for an orientation.

Skill Required / Desired Amount of Experience
Strong understanding of project management principles, tools, and templates. Required 5 Years
Technical knowledge and experience with active directory and data center operations Required 5 Years
Knowledge of Information Technology Infrastructure Library (ITIL) methodologies Required 5 Years
Skilled communicator at all levels of organization Required 5 Years
Proven experience delivering projects on time, within budget, as designed, that are accurate and meet customer requirements and expectations. Required 5 Years

The North Carolina Division of Employment Security has a need for an experienced IT Technical Project Manager. This position will be responsible for managing two complex, interdependent projects to migrate mission critical services to managed enterprise solutions. The first involves migrating from a local Active Directory service and the second is the migration and consolidation of mission critical data center assets.

The Technical Project Manager is needed to aid and support the Agency in planning and managing several mission critical, time sensitive projects. Candidates must have previous experience with complex IT projects, including data center relocation, migration from a physical to virtual server environment, and moving to enterprise Active Directory solutions. This position will interact at all levels and across multiple organizations, including agency business, IT executives. IT operations, and private sector vendors.

The Project Manager will:
• Manage and direct a project to move servers/systems from a local agency data center to a hosted solution in an enterprise data center managed by the Department of Information Technology.
• Provide technical leadership for the project team comprised of vendor & state technical resources.
• Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.
• Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives.
• Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.
• Work closely with the Project Sponsor(s) and to facilitate decisions necessary for project delivery.
• Manage effective project oversight and reviews to affect project success.
• Participating in the requirements, design, development, validation testing and implementation phases of the project and minimize the impact on the Division of Employment Security’s ability to serve the citizens of North Carolina.
• Develop and maintain detailed project plans that provides the necessary oversight to manage and monitor project schedules, procurement, resource acquisition, budget, deployment, user acceptance testing, open issues, change and release management.
• Develop and maintain project documentation including schedules/timelines and various detailed plans for Communication, Risk Management, Deployment, design, engineering, and others as required.
• Develop and maintain "lessons-learned" for utilization on future projects.
• Communicate and Resolve resource, budgeting, and change issues affecting the project.
• Oversee change requests associated with the project.
• Oversee vendor relations and procurement related to the project
• Develop and maintain status reports, decision, and issue logs.
• Participating in the acceptance of deliverables

E-RTR-631242.doc

Computer Operator with Windows, Mainframe and printer support experience

Job ID: PA-631487 (93290625)

Computer Operator with Windows, Mainframe and printer support experience

Location: Dauphin County, PA (DOR)
Duration: 6 months

Skills:
Effectively operate a Windows PC. Required 5 Years
Effective oral and written communication skills Required 5 Years
Mainframe Operations Desired 1 Years
High speed, large volume production printer support Desired 1 Years

**This position is considered essential. Essential means they need to report to their work location for their entire shift when other non-essential state employees do not. Examples include but are not limited to early dismissals for holiday and inclement weather. The hours for this position are 07:00 – 15:30

AGENCY ADDED:
Monitors and updates the scheduling of the daily operations plan. Runs job requests as requested by developers. Sets up high speed printers and impact printers. Physically checks printing quality and monitors printer performance. Properly removes jams or other printer related print stoppages. Removes, separates and distributes all output from printers. Ensures stock room is organized and clean. Maintains a shift report of all incidents encountered.
In accordance with the terms of Contract No. 4400014660, and the duties of staff augmentation personnel outlined therein, staff augmentation personnel shall provide complete knowledge transfer to the Department of all tasks and projects assigned by the Department. Knowledge transfer includes complete written documentation including systems design, technical design and specifications, and coding to the Department for all tasks and projects to which personnel are assigned.}

PAITSA-Resume-Template631487.doc

PA-ITSA-Right-to-Represent-Acknowledgement 631487.doc

Business Analyst with JAD, help documentation, UAT, Financial projects and PM experience

Job ID: VA-630880 (97290626)

Business Analyst with JAD, help documentation, UAT, Financial projects and PM experience

Location: Richmond, VA (ABC)
Duration: 10+ months
Interview:  Phone only (local Richmond candidates only)

SKILLS /EXPERIENCE Required:
Formulates and documents well-formed user stories with detailed acceptance criteria Required 5 Years
Effectively used various elicitation techniques (JAD sessions, interviews, surveys, shadowing, etc.) to identify business needs Required 7 Years
Creates and maintains business process flow diagrams Required 7 Years
Knowledge of both web application and client server application concepts Required 7 Years
Create and maintain source to target maps Required 7 Years
Effective meeting facilitation, conflict resolution and negotiation Required 7 Years
Identify and make recommendations on business and system process improvements Required 5 Years
Comfort in interacting with, setting expectations, and resolving requirements & prioritization conflicts with stakeholders across the organization Required 7 Years
Maintain system protocols by writing and updating procedures and help documentation Required 7 Years
Excellent written and oral communication Required 7 Years
Ability to perform and scale BSA-related tasks and activities for work efforts of various sizes (small maintenance items to large projects) Required 5 Years
Partners with technical and quality assurance resources to ensure that requirements are implemented and tested per the acceptance criteria Required 5 Years
Assist product owners or other key stakeholders with UAT planning and execution Required 5 Years
Effectively break-down BSA activities into relevant tasks and provide estimates for completion Required 5 Years
Previous experience working with financial business processes and systems Highly desired 2 Years

BSA Role Qualifications:
– REQUIRED:
Senior level Financial reconciliation background.
– Provide business analysis support for project requests making sure to examine build vs. buy options that may be available and align with business strategic goals.
– Work with technical teams to plan and conduct project design sessions prior to development iterations to identify and specify logical system design
– Elicit and document business requirements, business processes and flows
– Articulate and document user system requirements
– Assist Product Owners with UAT, if needed
– Make recommendations for the logical design of system enhancements
– Understand how change to a component/application impacts the whole system
– Work with Development Lead / System Engineer as liaison to communicate business requirements
– Have full understanding of business vision
– Make recommendations to business on best practices
– Ensure SDLC processes are being followed
– Proficiency with MS Office 2013 (Word, Excel, Powerpoint, Visio)
– Document and gather requirements
– Process Flows and Data Mapping
– Cost / Benefit Analysis
– Effectively facilitate meetings

Skills:
MS Office Proficiency (Word, Excel, Powerpoint, Visio)
Requirements gathering and documentation
Process Flows and Data Mapping
Cost / Benefit Analysis
Proven knowledge of Web Application Concepts
Proven knowledge of Client / Server Application Concepts
Effective meeting facilitation

VA_E-RTR-630880.doc

VA-Resume_Template-630880

Powerbuilder Developer with Oracle, SQL Server and tax experience

Job ID: VA-631275 (98690626)

Powerbuilder Developer with Oracle, SQL Server and tax experience

Location: Richmond, VA (TAX)
Duration: 6 months
Interview: Webcam or Phone only (local Richmond candidates only)
only GC and US Citizens only (C2H)

SKILLS /EXPERIENCE Required:
Object oriented software design and development Required 10 Years
Powerbuilder version 11 or higher Required 10 Years
Oracle Database version 11G or above. Required 10 Years
SQL server Desired
Technical knowledge in designing, developing and maintaining TAX processing and revenue management system Desired
Strong preference for someone that is available for a contract to hire in six months Desired
Experience with State and Local government strongly desired Desired

Teleworking will be available due to COVID; their “base” location will be 600 East Main Street, Richmond VA 23230 once offices reopen.
Required Skills:
Developer with 10 + years of experience in the following: SQL, Object oriented software design and development, Powerbuilder version 11 or higher and Oracle Database version 12G.

Preferred Skills:

– Technical knowledge in designing, developing and maintaining TAX processing and revenue management system

– Experience with State and Local government strongly Preferred

– Potential contract to hire in six months strongly preferred

**Please note: If agency can find qualified candidates that can be hired after 6 months that is a preference only – not required. They will also consider other qualified candidates that don’t meet that hireable criteria. Candidates that are interested and eligible for perm hire must also go thru the regular interview process for the Dept of Taxation. Full time roles are not guaranteed. Salary conversion will be discussed once suitable candidate is found and applies to fte role at 6 month point. Perm is optional only – candidate is not obligated to go perm.

VA-Resume_Template-631275.docx

VA_E-RTR-631275.doc

SharePoint Admin with SQL Server, Power BI, PowerShell, MS SharePoint Architecture/O365, InfoPath, Workflow, Visual Studio.NET SourceSafe and SharePoint Design experience

Job ID: VA-630636 (97790626)

SharePoint Admin with SQL Server, Power BI, PowerShell, MS SharePoint Architecture/O365, InfoPath, Workflow, Visual Studio.NET SourceSafe and SharePoint Design experience

Location: Richmond, VA (VITA)
Duration: 10+ months
Interview: Webcam or Phone only (local Richmond candidates only)

SKILLS /EXPERIENCE Required:
10+ years as a SharePoint Administrator. Strong knowledge of SQL Server, Power BI, PowerShell, Office 365 Required 10 Years
Strong understanding of MS SharePoint Architecture and O365 Required 5 Years
Expertise and experience with complex technical activities Required 5 Years
Excellent written and oral communication skills Required 5 Years
End-user requirement gathering, systems analysis Required 5 Years
Basic project management and User training development and tier-2 support Required 5 Years
Working knowledge of web design/graphic design tools and Excellent customer service communications skills Required 5 Years
Development experience with Microsoft SQL Server, InfoPath, Workflow, Visual Studio.NET SourceSafe, and SharePoint Designe Required 5 Years
Ability to manage and keep track of multiple tasks simultaneously Required 5 Years
Quality conscious, reliable and know how to follow-up effectively with others. Required 5 Years

*ALL candidates MUST be able to attend a phone and/or webex interview, NO exceptions
*candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions

Seeking a senior level SharePoint Administrator to support full support customers with site administration, creation of workflows & customization within the Commonwealth’s SharePoint Online environment. This resource will also support Microsoft Teams creation and support activities and other collaboration services under the O365 environment. This will be a seasoned SharePoint Administrator with proven experience in administering on-premise and online SharePoint instances. As part of the VITA WorkPlace Collaboration Services team, the SharePoint Administrator will manage all aspects of the Commonwealth’s SharePoint environment, including future design, architecture, availability, reliability, performance, monitoring and security of the portals.
This position plays an integral part in the development of strategies for optimal use of SharePoint and other collaborative tools within the organization. You will be responsible for the day-to-day management of the SharePoint sites and portals, have a clear understanding of the site’s purpose, and delegating tasks to other WCS employees to resolve issues quickly. You will manage content hosted on SharePoint and help expedite user adoption within the Organization. You are responsible for maintaining and securing the platform and monitoring system usage to optimize performance.

VA_E-RTR-630636 (1).doc

VA-Resume_Template-630636 (3)

Network Engineer/Manager with Cisco IOS/NxOS, Firewall, Load Balancer and ALM experience

Job ID: NC-630678 (910790625)

Network Engineer/Manager with Cisco IOS/NxOS, Firewall, Load Balancer and ALM experience

Location: Raleigh, NC (CoR-IT)
Duration: 6 months
Interview: Webcam Interview Only (Only GC and US Citizens)

Skill’s :
Strong Cisco Networking Technology – IOS/NxOS Required 10 Years
Experience Managing and Implementing Firewall Technology Required 2 Years
Load Balancer Experience Required 2 Years
Management Experience – Experience managing a team of at least 3 Network Engineers Required 2 Years
Asset Lifecycle Management – Managed Lifecycle of Network Equipment (at least 200 network devices) – deployment, refresh, decommision Required 5 Years
Mangement Experience – performing personnel/salary reviews, performance appraisals, and annual reviews for all direct reports Required 2 Years
Management Experience – developing and implements career paths which includes training and certifications for personnel Required 2 Years.

*******In the previous posting the City of Raleigh got a lot of highly technical candidates but none that met the management requirement. Please focus on submitting candidates that have strong team management experience and technical experience. The candidate will be managing a team of three network engineers. Candidates must have experience at a management level.

***If all goes well during the six month contract engagement the intention is to make this a full time position. All candidates submitted must be able to work in the USA without sponsorship. The salary for this position will be a maximum of $120,000.

Summary:
The Enterprise IT Network Manager position is responsible for overseeing the enterprise network environment and all related technologies within the city. This position is responsible for the development and management of the enterprise LAN, WAN, Optical Network, VOIP, and ISP’s. This position will manage and coordinate these activities to create a seamless networking services experience for the City of Raleigh. The Enterprise IT Network Manager is a direct report to the Chief Technology Officer for the City of Raleigh Information Technology Department.

The IT Department plays a major role in the City’s recognition for innovation. The department has recently won the following awards:
• 2019 Drexel LeBow Analytics 50 Award for analytics innovation
• 2019 IDC Smart Cities North America Award for Urban Planning and Land Use

Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include:
• Third Best City to Work In (Fortune, 2019)
• Third Best State Capital in Which to Live (WalletHub, 2019)
• Second Place in Livability.com’s 2019 Top 100 Best Places to Live

The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play.

Specific Responsibilities:
• Manages the City of Raleigh Enterprise IT Network team
o Personnel / salary reviews and approvals
o Performs annual reviews for all direct reports
o Develops and implements career paths which includes training and certifications for personnel
o Provides direction and coaching for the group staff
o Develops training and continuous improvement programs for the group staff
• Responsible for all City of Raleigh network equipment and technology including standards, design, refresh, and documentation.
• Ensures these devices are managed in terms of asset management and monitored proactively
• Responsible for negotiations, implementation, and management all software and hardware Service Level Agreements
o Ensures all support contracts, service level agreements and vendor contracts are properly negotiated budgeted, executed, and managed
o Assess and approves all end user technology hardware and software standards for the City of Raleigh
• Works with other groups within the IT Department and across the city to make sure our technology offering meets all customer needs
• Develops and maintains technical documentation for the enterprise network
• Gathers and implements new customer requirements in a manner that allows for growth and scale
• Ensures all network equipment is kept as proper SW version and security patch levels
• Effectively budgets and manages Enterprise Networking group projects and renewals
• Acts as escalation point for all network infrastructure issues
Desired Skills:

• Strong Cisco Networking Technology – IOS/NxOS
• Experience Managing and Implementing Firewall Technology
• IT Asset Lifecycle Management
• Load Balancer Experience
• Cross Team Knowledge: End User Computing, Windows Server, Active Directory, and Vmware
• Strong Organizational Skills and Very Detail Oriented
• Strong Mentor and Leadership Skills
• Proven Track Record Managing Senior Network Engineers
• Innovative and Results Orientated
• Works Well and Collaborates with Others
• Ability to Diagnose Issues with Complex Systems and Quickly Provide Guidance
• Strong Vendor Management

Education and Experience:
• 10 Years of Networking Experience with 2-3 Years of People Management Experience in an Enterprise IT Role
• Bachelors Degree in Information Technology or related field required
• Experience Working with a Technically Diverse Team
• Desired Certifications: Cisco CCNA/CCNP

E-RTR-630678 (1).doc

NC_Resume_Template-630678.doc